IT Support Specialist

3 days ago


Ladson, South Carolina, United States Merge IT Full time
Job Title: IT Support Engineer

We are seeking a skilled IT Support Engineer to join our team at Merge IT. As an IT Support Engineer, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Main Responsibilities:
  • Provide technical support and assistance to clients via phone, email, or in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and network systems.
  • Document and report on work completed to ensure compliance with company procedures.
  • Escalate issues to senior technical staff as needed.
  • Provide excellent customer service and support to internal and external clients.
Requirements:
  • Proven experience in IT desktop service environment.
  • Ability to follow instructions and procedures.
  • Excellent communication and interpersonal skills.
  • Basic literacy and numeracy skills.
  • Awareness of health and safety at work.

Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.


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