Customer Service Operations Director

4 days ago


Bakersfield, California, United States AppleOne Employment Services Full time

We are seeking a highly motivated Customer Service Operations Director to lead our service department in achieving exceptional customer satisfaction and operational efficiency.

Key Responsibilities:

The ideal candidate will have a proven track record of successfully managing teams, driving business growth, and improving customer experiences. Key responsibilities include:

Leadership and Team Management

• Supervise and motivate a team of customer service representatives to ensure excellent customer interactions and meet or exceed performance targets.

• Foster a positive work environment that promotes teamwork, open communication, and employee development.

Operational Efficiency

• Develop and implement effective processes to enhance customer satisfaction, reduce wait times, and improve resolution rates.

• Analyze customer feedback, identify trends, and make data-driven decisions to drive continuous improvement.

Customer Engagement

• Collaborate with cross-functional teams to design and deliver personalized customer experiences that meet evolving needs and preferences.

• Establish strong relationships with customers to understand their pain points and develop strategic solutions to address them.

Performance Metrics and Reporting

• Track and analyze key performance indicators (KPIs) to measure team performance, customer satisfaction, and operational efficiency.

• Provide regular coaching, feedback, and guidance to team members to ensure they meet performance expectations.

The successful Candidate must have at least 2-4 years of experience in a leadership role within a similar industry, hold a Bachelor's degree, and possess a valid driver's license. We offer an estimated annual salary of $73,000-$90,000, depending on location and experience, along with competitive benefits and opportunities for growth and development.



  • Bakersfield, California, United States Jobot Full time

    Exciting Leadership Opportunity in Hotel ManagementAt Jobot, we're looking for a seasoned hotel professional to lead our operations team as the Director of Lodging. This is an excellent chance to join one of the top entertainment companies in the US and make a significant impact on our success.About the Role:As the Director of Lodging, you will be...


  • Bakersfield, California, United States CommonSpirit Health Full time

    CommonSpirit Health, a leading healthcare organization, is seeking an experienced Healthcare Operations Director to join its team. The ideal candidate will have a proven track record in healthcare operations management, with a strong focus on strategy development and execution.About CommonSpirit HealthWith over 700 care sites across the US, CommonSpirit...


  • Bakersfield, California, United States Bakersfield Behavioral Healthcare Hospital Full time

    About UsBakersfield Behavioral Healthcare Hospital is a leading provider of acute psychiatric and behavioral healthcare services. We are committed to delivering exceptional care to our patients and their families.We offer inpatient and outpatient services for children, adolescents, and adults needing mental/behavioral health, chemical dependency, and...


  • Bakersfield, California, United States Innovative Renal Care Full time

    Innovative Renal Care, a leading provider of dialysis services in the United States, seeks an experienced Regional Vice President of Operations to lead and grow our dialysis services in California and Oregon.This pivotal role requires a strategic leader with exceptional patient care, healthcare knowledge, and business acumen to drive clinic growth, deliver...


  • Bakersfield, California, United States Innovative Renal Care Full time

    About the RoleWe are seeking a highly experienced and strategic Director of Dialysis Operations to lead our dialysis services in California and Oregon.Job SummaryIn this pivotal role, you will be responsible for leading and growing our dialysis operations, ensuring exceptional patient care, fostering clinic growth, and delivering financial success.Key...


  • Bakersfield, California, United States Smart and Final Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our Store Operations Team. This is an excellent opportunity for individuals who are passionate about providing exceptional customer service, working in a fast-paced environment, and being part of a dynamic team.


  • Bakersfield, California, United States Klein Denatale Goldner Full time

    About Klein Denatale GoldnerWe are a reputable law firm seeking an experienced Financial Operations Director to oversee the financial affairs of our organization and provide strategic guidance on financial matters.Salary: $120,000 - $180,000 per yearJob Description:The successful candidate will be responsible for directing the firm's financial planning and...


  • Bakersfield, California, United States Kern Community College District Full time

    Job SummaryThe Kern Community College District seeks a highly qualified Director of Academic and Student Services to join our team. As a key member of the management team, this position is responsible for planning, directing, and evaluating assigned functions associated with maintaining quality academic and student services programs.About the PositionThis...


  • Bakersfield, California, United States RecruitPod Global Full time

    Job Title: Service Operations ManagerOverview:We are seeking a highly skilled and experienced Service Operations Manager to join our team at RecruitPod Global. This is an exciting opportunity for a seasoned professional to lead our service department and drive operational excellence.Estimated Salary: $80,000 - $110,000 per year, depending on experience and...

  • Center Director

    1 day ago


    Bakersfield, California, United States Octapharma Plasma, Inc. Full time

    About the RoleWe are seeking an experienced and strategic Center Director to oversee the operations of our blood plasma collection centers. This is a unique opportunity to lead a high-performing team and contribute to the development of life-saving medicines for patients worldwide.Job SummaryThe Center Director will be responsible for maintaining all donor...


  • Bakersfield, California, United States State Farm Insurance Full time

    Customer Service Representative at State Farm Insurance: A Career OverviewAt State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support department, you'll be responsible for providing top-notch service to our clients. Your primary duties will include handling customer inquiries,...


  • Bakersfield, California, United States Amtec Global Solutions Inc Full time

    Job OverviewWe are seeking a skilled Customer Service Advocate to join our team at Amtec Global Solutions Inc.Compensation PackageThe successful candidate will receive an estimated salary of $22.50 per hour, commensurate with experience.Key ResponsibilitiesAs a Customer Service Advocate, you will be the primary point of contact for customers, addressing...


  • Bakersfield, California, United States DDS DISCOUNTS Full time

    **Job Summary**As a Customer Service Representative at DDS Discounts, you will be responsible for creating a safe and secure shopping environment for our customers. Your primary goal is to provide excellent customer service while maintaining a high level of awareness on the sales floor.Key Responsibilities: Understand the importance of safety and practice...


  • Bakersfield, California, United States Clinica Sierra Vista Full time

    Clinica Sierra Vista is a leading Federally Qualified Health Center with a strong commitment to delivering exceptional patient care. We're seeking an experienced Healthcare Operations Manager to oversee daily operations, productivity, and budget of our health centers.Job Responsibilities:Manage day-to-day operations, ensuring optimal efficiency and...


  • Bakersfield, California, United States REGAL ENTERTAINMENT GROUP Full time

    As a Customer Service Ambassador at Regal Entertainment Group, you will be the face of our brand. Ensure exceptional service to guests, handling inquiries and concerns with professionalism and poise. Responsibilities include working in various roles such as Box Office, Concession Stand, or Usher position.This is an opportunity for customer-focused...


  • Bakersfield, California, United States AlienVault Full time

    OverviewAs a Customer Service Representative at our retail location, you will play a vital role in creating meaningful connections with every customer. Your personalized sales expertise will shine as you guide customers through their options, helping them find the perfect products to meet their needs.We are committed to following all protective and...


  • Bakersfield, California, United States Creative Financial Staffing Full time

    Job OpportunityBakersfield, CAAbout the Position:Creative Financial Staffing is seeking a seasoned Controller to lead our client's accounting operations in Bakersfield. This role offers a unique chance for a strategic financial professional to drive all aspects of the company's financial management.About the Company and Opportunity:A reputable service...


  • Bakersfield, California, United States Sevita Full time

    About the PositionWe are seeking a highly experienced State Clinical Director to lead our behavioral services team in California. This is a leadership role that requires strong clinical expertise, excellent communication skills, and the ability to drive results.


  • Bakersfield, California, United States Pinnacle Recruitment Services Full time

    Job SummaryWe are seeking an experienced Associate Director of Revenue Cycle Management to join our team at Pinnacle Recruitment Services. This is a key leadership role that requires a strategic thinker with strong leadership skills who can develop and implement effective revenue cycle processes, streamline workflows, and manage a team to achieve operational...


  • Bakersfield, California, United States PAS Associates Full time

    OverviewTel-Tec Security Systems is a renowned provider of innovative security solutions, committed to delivering exceptional service and support to our valued customers.SalaryThe salary for this position starts at $18.00 per hour, providing a competitive compensation package that reflects the value we place on our employees' skills and dedication.Job...