Customer Service Operations Director
4 days ago
We are seeking a highly motivated Customer Service Operations Director to lead our service department in achieving exceptional customer satisfaction and operational efficiency.
Key Responsibilities:
The ideal candidate will have a proven track record of successfully managing teams, driving business growth, and improving customer experiences. Key responsibilities include:
Leadership and Team Management
• Supervise and motivate a team of customer service representatives to ensure excellent customer interactions and meet or exceed performance targets.
• Foster a positive work environment that promotes teamwork, open communication, and employee development.
Operational Efficiency
• Develop and implement effective processes to enhance customer satisfaction, reduce wait times, and improve resolution rates.
• Analyze customer feedback, identify trends, and make data-driven decisions to drive continuous improvement.
Customer Engagement
• Collaborate with cross-functional teams to design and deliver personalized customer experiences that meet evolving needs and preferences.
• Establish strong relationships with customers to understand their pain points and develop strategic solutions to address them.
Performance Metrics and Reporting
• Track and analyze key performance indicators (KPIs) to measure team performance, customer satisfaction, and operational efficiency.
• Provide regular coaching, feedback, and guidance to team members to ensure they meet performance expectations.
The successful Candidate must have at least 2-4 years of experience in a leadership role within a similar industry, hold a Bachelor's degree, and possess a valid driver's license. We offer an estimated annual salary of $73,000-$90,000, depending on location and experience, along with competitive benefits and opportunities for growth and development.
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