Dermatology Clinic Representative

3 weeks ago


Shingle Springs, California, United States Berman Skin Institute Full time
Job Summary

Berman Skin Institute is seeking a highly skilled and customer-focused Patient Services Representative to join our team. As the first point of contact for patients, family members, physicians, and clinic staff, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for all.

The ideal candidate will possess excellent communication and administrative skills, with the ability to multitask and work effectively in a fast-paced environment. If you are a team player with a passion for delivering outstanding customer service, we encourage you to apply.

Key Responsibilities
  • Provide exceptional patient care and support, ensuring a positive experience for all
  • Communicate effectively with patients, family members, physicians, and clinic staff
  • Manage patient flow and work with back office personnel to ensure timely and detailed patient care
  • Provide education to patients about medical and cosmetic procedures
  • Collect and update patient insurance and demographic information
  • Verify health plan eligibility
  • Schedule patient appointments using EMR
  • Manage multiple phone lines and perform basic end-of-day accounting
  • Room patients and prepare them for physicians
  • Explain treatment procedures, medications, and wound care instructions
  • Schedule appointments and contact medical facilities for tests and admission
  • Inventory and assess office supply needs
  • Assist physicians in medical emergencies and ensure proper documentation
  • Adhere to all policies and procedures while supporting a culture of high quality and great customer service
Requirements
  • Two years' experience in an outpatient setting as a Medical Office Phone Receptionist preferred
  • High School diploma or equivalent
  • Excellent interpersonal, organizational, and customer service skills
  • Ability to communicate effectively in English
  • Availability to work some Saturdays


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