Provider Liaison Representative
1 week ago
About the Job:
We are seeking a highly motivated Provider Liaison Representative to join our team at MedPOINT Management. The ideal candidate will have excellent communication skills, be able to work independently, and provide exceptional customer service to both internal and external personnel.
Main Responsibilities:
- Responds to all PNO department queue incoming calls in a courteous and efficient manner, and triages Client IPA, Provider, and Provider office staff telephone inquiries.
- Maintains complete and accurate records of provider communications regarding member service provision according to department documentation requirements.
- Provides first-class customer service and ensures that all necessary data is collected/completed properly, accurately, and thoroughly.
Qualifications:
- High School Diploma or GED required, Bachelor's degree in healthcare, human services, or related field preferred.
- 1+ years Managed Care or Healthcare experience in Network Management, a plus.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Annual Salary Range: $70,000 - $90,000.
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