Sales and Customer Support Specialist

2 weeks ago

Rochester, Minnesota, United States Johnstone Supply Full time
Customer Service and Sales Associate
  • Position available at Johnstone Supply
  • The Heartland Group is actively looking for a Customer Service and Sales Associate.

This position is focused on assisting a diverse clientele and fulfilling their inquiries in a courteous and professional manner, thereby contributing to the sales growth and profitability of Johnstone Supply, a key player in the HVACR distribution sector. We highly appreciate reliable, modest, and committed team members who are passionate about delivering exceptional service while enjoying their roles. Our organization thrives on results-driven individuals who are motivated to excel.

We offer a competitive salary and benefits package, which includes discounted health, dental, and optional vision insurance, paid time off, holidays, basic life and AD&D insurance, and a 401K plan with a company match of up to 4%. Johnstone Supply, a leading wholesale distributor catering to HVACR contractors, features the most extensive range of equipment and authentic OEM parts in the market. The Heartland Group, with its network of 14 stores, leverages the collective purchasing power of 450 stores and 6 regional distribution centers. Our strong partnerships with top manufacturers provide our customers with access to a wide array of special order parts, ensuring superior service for local HVACR contractors.

Qualifications and Experience:
  • Required: High School Diploma or G.E.D and a minimum of two years of relevant experience in the HVAC/R sector; or an equivalent combination of education and experience.
  • Preferred: The above plus two years of experience as a Sales and Service Associate in the HVAC/R or a related field.

Job-Specific Knowledge, Skills & Abilities:

  • Consistent and professional delivery of customer service.
  • Ability to manage multiple tasks and prioritize customer needs effectively.
  • Problem-solving abilities to address customer concerns and implement effective sales strategies.
  • Establish and nurture long-term customer relationships.
  • Solid understanding of HVACR products, concepts, and industry trends.
  • Effective verbal and written communication skills.
  • Basic mathematical skills for calculations and understanding margins, discounts, and percentages.
  • Proficiency in point-of-sale systems and web-based tools.
  • Ability to work collaboratively in teams and independently.
  • Adhere to established procedures and written instructions.

Expected Work Behaviors:

  • Act in the best interest of the organization.
  • Commitment to punctuality and preparedness for work-related functions.
  • Maintain a professional appearance.

Physical Requirements:

  • Ability to stand and walk on hard surfaces for extended periods.
  • Manual handling, lifting, and moving items weighing up to 70 pounds.
  • Good vision, depth perception, and ability to adjust focus.
  • Clear speech and hearing for effective customer interaction.

Work Environment:

Engage in a medium to large retail space utilizing various equipment such as telephones, computers, faxes, and printers.

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