Human Resources Shared Services Specialist

4 weeks ago


Bethlehem, Pennsylvania, United States Guardian Life Full time
Job Summary

We are seeking a highly skilled and detail-oriented HR Shared Services Representative to join our team at Guardian Life. As a key member of our HR Shared Services team, you will provide exceptional support to our colleagues by resolving complex HR-related issues and providing guidance on HR policies and procedures.

Key Responsibilities:

  • Provide HR support for complex requests in the HR areas of Benefits, Payroll, Colleague Relations, Performance, and Workday business processes.
  • Use data and metrics to address customer pain points, provide process improvement ideas, and develop internal documentation to ensure adherence to Service Level Agreements (SLAs).
  • Collaborate with the HR Centers of Excellence (COEs) and MyHR stakeholders to drive successful execution of new and existing offerings.
  • Research and resolve complex colleague questions, including Workday issues and transactions.
  • Take the initiative to utilize data and metrics to address customer pain points, recommend process improvements, and develop internal documentation/reports to ensure customer satisfaction (CSAT), service level agreements (SLAs) and quality improvement adherence.

Requirements:

  • Contact center or Human Resources experience required.
  • Consistently demonstrated high-quality quality assurance (QA), service level agreement (SLA), and customer satisfaction (CSAT) delivery and feedback.
  • A high comfort level with data, metrics, and reporting.
  • Built credibility with associates and are a valued partner to the Audit team and Team Leads.
  • Experience and comfort navigating Workday; Workday Reporting is preferred.

What We Offer:

  • A competitive salary range of $56,680.00 - $85,015.00.
  • A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan with a company match.
  • A flexible work arrangement, including a hybrid schedule with 2 days in office at our Bethlehem, PA location.
  • Opportunities for professional growth and development, including training and education assistance.

About Guardian Life:

Guardian Life is a leading insurance company that helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve.



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