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Technical Support Specialist

2 months ago

Delray Beach, Florida, United States City of Delray Beach Full time
Job Summary

The City of Delray Beach is seeking a highly skilled Technical Support Analyst I to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our employees and customers.

Key Responsibilities
  • Provide technical support and assistance to employees and customers via phone, email, and in-person.
  • Troubleshoot and resolve technical issues related to software, hardware, and network connectivity.
  • Document and maintain accurate records of technical issues and resolutions.
  • Collaborate with other departments to ensure seamless delivery of technical support services.
  • Stay up-to-date with the latest technology trends and advancements to provide expert-level support.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.