Customer Service Representative

3 weeks ago

Virginia Beach, Virginia, United States The UPS Store Lynnhaven Pkwy #5173 Full time
Job Summary

The Retail Sales Associate delivers exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various office equipment. This requires strong interpersonal skills, effective communication skills, and the ability to work well with others.

Key Responsibilities
  • Smile and greet customers, determining how to exceed their expectations.
  • Deliver outstanding customer service to walk-in customers and telephone inquiries.
  • Practice good listening skills with customers, team members, and leadership.
  • Understand and fulfill the needs of walk-in customers and telephone/email inquiries, delivering outstanding customer service.
  • Communicate effectively and practice good listening skills with customers, team members, vendors, and leadership.
  • Take ownership of customers' packing, shipping, and/or print problems, offering viable solutions.
  • Receive and process packages for courier shipping, including lifting and weighing packages on a scale, accessing Manifesting software, generating labels, and retrieving packages from customers' vehicles when requested.
  • Pack shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents.
  • Take action to learn new products, services, alternative solutions, and industry trends, occasionally reviewing/retraining on lesser-used services.
  • Maintain a clean, organized, and safe working environment.
  • Empathize and manage demanding, impatient, and/or frustrated customers to turn stressful events into positive experiences.
  • Manage the logistics of small to medium projects, following through to completion, and updating all parties as needed.
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Frequently multitask while maintaining extreme attention to detail and high-quality control.
  • Able to cross-sell and up-sell products and services.
  • Receive, sort, and place mail in mailbox modules accurately.
  • Record all sales transactions on POS and accurately process cash, check, money orders, and credit card transactions. Print reports as requested.
  • Pack contents for shipping using established procedures and products.
  • Operate all other software packages.
  • Write documents for traces and shipping claims.
  • Assist in merchandising the center, including stocking shelves with product, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, being informed of product specifics (i.e., warranties, durability claims, pricing, etc.).
  • Close out of POS to include reconciliation of cash, checks, credit cards, and all other transactions accurately and in accordance with Company policy and procedure.
  • Operate copiers, fax machines, binding equipment, and all other office machines in a safe, efficient, and productive manner. Help customers operate office machines.
  • Perform general housekeeping duties.
  • Perform other duties as assigned.
Requirements
  • High school diploma or GED required.
  • One to two years of customer service experience required (more preferred). Previous The UPS Store experience is a plus.
  • Good communication and people skills, including presentation and writing skills.
  • Strong computer skills, including Microsoft Office and Adobe Suites.
  • Outstanding phone skills.
  • Strong verbal and written communication skills, including grammar, spelling, and math.
  • Prompt, reliable, and responsible.
  • Able to lift 40+ pounds.
  • Willing and able to work 25 to 30 hours per week for a 6-day work week.
  • Strong analytical and math skills.
  • Highly organized and detail-oriented.
  • Good project and time management skills.
  • Able to work and complete tasks independently in a quick turn environment.
  • Able to work collaboratively.
  • Neat, clean, and professional appearance.
  • High energy level - Must be an energetic self-starter who is driven to succeed.
  • Excellent attendance record at previous job(s).
Benefits
  • Direct Deposit.
  • Excellent Advancement Opportunities for team players.
  • Company Discounts.
  • Flexible Schedule.
  • Uniform Shirts Provided.
  • Paid time off.
  • Performance Bonus.

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States FedEx Full time

    Customer Service RepresentativeAt FedEx, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for providing exceptional customer service to our clients. Your duties will include assisting customers with their inquiries, resolving issues, and providing solutions to meet their needs....

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Remedy Corporation Full time

    Customer Service Representative OpportunityThe Remedy Corporation is seeking a dedicated and reliable Customer Service Representative to provide exceptional customer service and support to our clients. As a Customer Service Representative, you will be responsible for handling inbound calls, resolving customer concerns, and providing accurate information...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Walmart Full time

    Job SummaryWe are seeking a Customer Service Representative to join our team at Walmart Supercenter #5922. As a Customer Service Representative, you will be responsible for greeting and helping customers, preventing loss at the store entrances, and ensuring a safe and secure environment for our customers and associates.Key ResponsibilitiesVerify purchases...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Staff My Agency Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front office team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States City of Hampton, VA Full time

    Job SummaryThe City of Hampton, VA is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will provide proactive support to internal and external customers concerning a variety of city issues, projects, services, and customer concerns.Key ResponsibilitiesRespond to customer phone and electronic...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States Anthropologie Full time

    Job SummaryAs a Sales Associate at Anthropologie, you will be responsible for providing exceptional customer service and driving sales through personalized interactions. Your role will involve initiating conversations, sharing product knowledge, and acting as a brand representative reflective of the company values.Key ResponsibilitiesDrive sales through...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States Valorous Group Full time

    Customer Service RepresentativeWe're looking for an ambitious and driven individual to join our team at Valorous Group as a Customer Service Representative. This role involves working with people, learning about the latest technology, and growing professionally.Key Responsibilities:Providing exceptional customer service and supportDeveloping strong...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Continuum Global Solutions Full time

    Customer Service RepresentativeAt Continuum Global Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and creating sustainable value for customers via phone, email, chat, and correspondence. You will handle...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Chico's FAS Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales operations, and maintaining a positive and inclusive store...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Beach City Sports Full time

    Beach City Sports Customer Service RepresentativeWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Beach City Sports. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through phone calls, emails, and chats.Key Responsibilities:Respond...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States U-Haul Full time

    Customer Service Representative Job DescriptionAt U-Haul, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you'll be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations. Key Responsibilities:Assist customers with...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States U-Haul Full time

    Job Summary:U-Haul is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring their needs are met. You will work closely with our team to inspect and maintain equipment, assist customers with U-Haul products and...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States Atlantic Diving Supply, Inc. Full time

    We protect the Homeland. Our Customer Loyalty Team directly interfaces with the best customers in the world – the men and women who protect our freedoms.As a Customer Service Representative, you will provide support to our valued defense customers and create lasting positive impressions. You will serve as the front-line to incoming calls, emails, and...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States The Kroger Company Full time

    Job Summary: As a Customer Service Representative at The Kroger Company, you will be responsible for providing excellent customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Effectively communicate with customers and respond to their questions and requests in a timely manner.Operate equipment according to...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States SowiesoHelder Full time

    Job SummarySowiesoHelder is seeking a skilled Customer Service Representative to provide exceptional support to our customers through live chat interactions. As the first point of contact, you will handle inquiries, resolve issues, and ensure a seamless experience with our products and services.Key ResponsibilitiesProvide prompt and courteous responses to...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Eterno Inc Full time

    Job OverviewWe're seeking a skilled Customer Service Representative to join our dedicated team at Eterno, Inc. As a key member of our Customer Account team, you'll be responsible for building and maintaining strong relationships with our valued customers.Key Responsibilities:Customer Engagement: Develop and maintain strong relationships with customers,...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Devon Mack - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Devon Mack State Farm Agency, you will play a vital role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States State Farm Insurance Full time

    As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. Your key responsibilities will include assisting customers with inquiries, complaints, and policy changes, as well as providing accurate and timely information regarding insurance products and services. You will also...

  • Customer Service Representative

    3 weeks ago

    Virginia Beach, Virginia, United States Beach City Sports Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Beach City Sports. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through phone calls, emails, and chats.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Diagnose...

  • Customer Service Representative

    4 weeks ago

    Virginia Beach, Virginia, United States Conn's Full time

    **About the Role:**We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our...