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Customer Service Representative

2 months ago

Pottstown Pennsylvania, United States Tower Health Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Tower Health. As a Telephone Support Specialist, you will be responsible for providing exceptional customer service to patients, visitors, and hospital staff.

Key Responsibilities
  • Answer and direct all incoming calls in a timely and professional manner.
  • Provide approved patient information upon request and page physicians and services as needed.
  • Update on-call schedules in the hospital paging system and alert hospital staff to medical emergencies.
  • Direct patients and visitors to all areas in the hospital using the hospital link system.
  • Provide pager support services for hospital staff.
Requirements
  • High School Diploma or equivalent required.
  • Relevant experience may be considered in lieu of education.
  • Excellent customer service and communication skills.
  • Ability to multitask and work in a fast-paced environment.
  • Epic proficiency and general clerical skills.
Working Conditions

This is a per diem role that will rotate all shifts, including day, evening, and night shifts. Weekend and holiday coverage may be required.