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Customer Service Representative

2 months ago

Tunkhannock Pennsylvania, United States Community Bank System, Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Community Bank System, Inc. As a Call-In Bank Teller, you will provide exceptional customer service and support to our customers through various financial transactions and services.

Key Responsibilities
  • Provide quality customer service and a positive banking experience by handling financial transactions with accuracy and professionalism.
  • Actively listen for potential sales opportunities to promote specific bank products and services, and refer customers accordingly.
  • Prepare individual daily settlements of teller cash and proof operations.
  • Research customer accounts, send out prospecting letters and follow up with customers by telephone.
  • Accept loan, utility and other payments.
  • Issue money orders, cashier's and travelers checks, correspondent bank drafts, etc.
  • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner.
Requirements
  • Reliable transportation
  • High School Diploma or GED
  • Good communication skills
  • Attention to detail
  • Basic math skills and computer skills
  • Ability to understand direction and adhere to established policies and procedures
Benefits
  • Competitive salary
  • 401K with generous match
  • Pension
  • Banking discounts