Human Resources Coordinator
4 weeks ago
We are seeking a highly skilled HR Coordinator to join our team at KellyMitchell Group. This role is located in Atlanta, Georgia, and will be responsible for providing exceptional customer service to employees and managers of the company.
Key Responsibilities:- Provide superior customer service to employees and managers via the Concierge customer portal and other social channels.
- Support the knowledge base within Concierge by creating, updating, and improving knowledge articles to keep information relevant for employees' self-service.
- Record and supervise all customer interactions using a case management tool, responding to inquiries on benefits, time off, compensation, immigration, HR Policy, and employee data.
- Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
- Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
- Maintain an appropriate level of process, program, and policy knowledge to assist employees.
- Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or managers' experience with the process.
- Assist with User Acceptance Testing for system enhancements.
- Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
- Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
- 1+ year(s) prior work experience in Human Resources or a centralized customer service environment preferred.
- Prior experience with Workday HCM or similar HRIS is desirable.
- Exceptional problem-solving skills with a strong desire for data integrity, process definition, and continuous learning.
- Excellent verbal and written communication skills.
- Ability to navigate and collaborate with employees through personal circumstances.
- Ability to diagnose a problem and lead correction efforts through effective communication and execution.
- Superior employee experience focus.
- Ability to navigate in a high-paced evolving environment with contending priorities.
- Ability to maintain confidentiality in all aspects of job responsibilities.
- Appetite for growth and desire to drive process improvements applying technology.
- Work effectively in a team setting.
- Experience working in HR shared services organization for an established company is ideal.
- Medical, Dental, & Vision Insurance Plans.
- 401K offered.
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