Service Coordination Specialist

7 days ago


Dallas, Texas, United States Miner, LTD Full time
About the Role

As a Service Coordinator with Miner Ltd, you will play a vital part in ensuring our customers receive prompt and efficient service on their warehouse equipment.

This is an in-office position requiring strong organizational skills, effective communication, and attention to detail. You will work closely with our Field Service Technicians and customers to assign orders and service calls, ensuring timely completion and customer satisfaction.

The ideal candidate will have a minimum of 2 years' experience in a service coordination or service management role, with a mechanical or technical background being a plus. Excellent communication skills, professionalism, and ability to thrive in a fast-paced environment are essential for this position.

Key Responsibilities
  • Review and process service requests, dispatching technicians with proper skill sets, paperwork, parts, and information.
  • Schedule Planned Maintenance with customers and ensure quoted repairs are communicated thoroughly before dispatch.
  • Monitor Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
  • Maintain vehicle maintenance documentation and perform other duties as assigned by the department manager.
Requirements
  • Minimum 2 years' experience in a service coordination or service management role.
  • Mechanical or technical background is a plus.
  • Excellent communication skills, both written and oral.
  • Professionalism in an office environment and on the phone.
  • Ability to thrive in a fast-paced, technology-driven service environment.
Benefits

We offer a competitive salary of $55,000 - $65,000 per year, depending on experience, as well as a full benefits package, including medical, dental, vision, 401K with match, company-paid life insurance, and disability coverage. Our employees also enjoy PTO, Paid Holidays, training and mentoring opportunities, advancement possibilities, and a team-oriented work environment.

Salary Range: $55,000 - $65,000 per year


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