Service Operations Specialist

3 days ago


Dallas, Texas, United States Sam Packs Five Star Ford LTD Full time

Service Operations Specialist

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About Us:

Sam Packs Five Star Ford LTD is a reputable automotive dealership dedicated to delivering exceptional customer experiences and fostering a positive work environment.

Job Overview:

We are seeking a skilled Service Operations Specialist to oversee the efficient operation of our service department. This role involves implementing and maintaining a robust dispatch system, managing repair order documentation, and maintaining open communication with the next shift supervisor.

Main Responsibilities:

  • Develop and implement an effective dispatch strategy.
  • Coordinate shop work to optimize productivity according to dealership policy and technician skill level.
  • Manage all comebacks to ensure timely and proper attention.
  • Maintain precise and up-to-date repair records.
  • Regularly review job status, update logs, and report any changes in time or estimates to the service advisor.
  • Verify the completion and accuracy of repair orders.
  • Ensure technicians adhere to warranty procedures.
  • Monitor customer satisfaction ratings.
  • Maintain a well-organized workspace.

Essential Qualifications:

  • High school diploma or equivalent.
  • Proven analytical and problem-solving skills.
  • Superior communication and interpersonal abilities.
  • Adept at working in a fast-paced environment.
  • Valid driver's license and a clean driving record.

Annual Salary Range: $52,000 - $72,000.

Benefits:

  • Comprehensive medical, dental, and vision insurance.
  • Short-term and long-term disability insurance.
  • Retirement savings plan.
  • Group life insurance.
  • Accidental death and dismemberment insurance.
  • Employee discounts.


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