Service Operations Specialist
3 days ago
Service Operations Specialist
">About Us:
Sam Packs Five Star Ford LTD is a reputable automotive dealership dedicated to delivering exceptional customer experiences and fostering a positive work environment.
Job Overview:
We are seeking a skilled Service Operations Specialist to oversee the efficient operation of our service department. This role involves implementing and maintaining a robust dispatch system, managing repair order documentation, and maintaining open communication with the next shift supervisor.
Main Responsibilities:
- Develop and implement an effective dispatch strategy.
- Coordinate shop work to optimize productivity according to dealership policy and technician skill level.
- Manage all comebacks to ensure timely and proper attention.
- Maintain precise and up-to-date repair records.
- Regularly review job status, update logs, and report any changes in time or estimates to the service advisor.
- Verify the completion and accuracy of repair orders.
- Ensure technicians adhere to warranty procedures.
- Monitor customer satisfaction ratings.
- Maintain a well-organized workspace.
Essential Qualifications:
- High school diploma or equivalent.
- Proven analytical and problem-solving skills.
- Superior communication and interpersonal abilities.
- Adept at working in a fast-paced environment.
- Valid driver's license and a clean driving record.
Annual Salary Range: $52,000 - $72,000.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- Short-term and long-term disability insurance.
- Retirement savings plan.
- Group life insurance.
- Accidental death and dismemberment insurance.
- Employee discounts.
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