Deployment Specialist
2 weeks ago
About Mashgin
Mashgin is a pioneering company that has developed a revolutionary point-of-sale experience using computer vision and AI to streamline checkout processes.
Our mission is to eliminate checkout lines, enabling people to focus on their lives.
We have successfully deployed our kiosks in thousands of locations worldwide, serving customers in various settings, from sports stadiums to convenience stores, college campuses, and corporate cafeterias.
We are a profitable, B-series startup with 10 years of progress, and we're just getting started.
We value autonomy, customer experience, and a culture of respect and fun.
Position Summary
This is a remote, intermediate-level position where you will be responsible for deploying and installing our technology and hardware across the country, handling customer support tickets and calls.
You will play a key role in ensuring project completion on time and customer success with Mashgin.
Excellent technical ability, communication skills, and problem-solving are essential for this role.
You will work closely with product engineers, users, customers, and their clients.
This role requires someone based in the greater St. Louis area.
You Will Be
Traveling the country to launch new locations and assist customers (50-75% travel expected).
Diagnosing and troubleshooting issues remotely and in the field after gaining a deep technical understanding of our product.
Responding to customer escalations and inquiries, seeking assistance when needed.
Maintaining a subject-matter expert level of knowledge of deployment systems and software.
Installing kiosks to ensure customer and client success.
Planning and preparing for deployments.
Fielding customer service and support requests via various channels.
Minimum Qualifications
Bachelor's Degree (or equivalent experience).
Ability and desire to travel frequently.
Self-starter who can work independently.
Relentlessly resourceful, always thinking outside the box to solve complex problems.
Strong communication skills.
Ability to lift 50 pounds or more.
Preferred Qualifications
Prior IT or tech repair experience.
Strong technical ability: comfortable installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
What We Offer
An opportunity to work on a small, multidisciplinary team with the potential to break new ground in various industries.
Excellent health, dental, and vision insurance for you and your dependents.
401k plan.
Flexible PTO policy.
Competitive salary in a small, rapidly scaling company.
Mashgin is proud to be an equal opportunity employer.
Individuals seeking employment at Mashgin are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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