Tech Support Specialist
2 days ago
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work.
As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.
With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development.
Job DescriptionApTask is seeking a highly skilled Tech Support Specialist to join our team. The successful candidate will provide on-site client-facing support, including installation, servicing, and repairing systems.
Responsibilities:
- Provides on-site client-facing support, including installation, servicing, and repairing systems.
- Quality checks operational status of system equipment before deployment.
- Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
- Ensures issues are referred to the appropriate personnel/service areas for follow-up, testing, and troubleshooting.
Requirements:
- 3+ years of field support experience.
- Hardware and software installation, support, and troubleshooting experience.
- Experience with Windows 10 and MS Office and OS365.
- Configuring new PCs/notebooks via SCCM imaging.
- Ticket management experience.
- iOS device familiarity.
- Lift and carry up to 40lbs.
Work Environment:
Office environment, walk-up Kiosk support, vending, and locker resupply.
Non-benefitted (other than those mandated under state or federal law). Please note that this position does not include paid time off benefits.
ApTask offers subsidized insurance coverage to our employees.
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