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Customer Service Representative

2 months ago

Carrollton, Texas, United States SMI USA Full time
Customer Service Representative

At SMI USA, we are a 24/7 call center facility seeking a skilled Customer Service Representative to join our team. As a key member of our team, you will be responsible for receiving calls from clients in accordance with Standard Operating Procedures and contractual obligations.

Key Responsibilities:

  • Receive and categorize calls from clients
  • Be responsible for other duties as assigned
  • Maintain a general understanding of policies and procedures
  • Possess strong oral and written communications skills
  • Knowledgeable in modern office practices, procedures, and equipment
  • Exhibit excellent Interpersonal skills using tact, patience, and courtesy

Requirements:

  • High School Diploma or equivalent required
  • At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field
  • Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
  • Must be able to type a minimum of 35 WPM
  • Basic knowledge of Microsoft Office

Work Environment:

This is a fully virtual opportunity with virtual interviews, online training, and work from home. The rate of pay is $11.25/hr and shift differential. We offer Medical, Dental, Vision, and 401(k) after your first 30 days with us. Paid Time Off (PTO) accrual on your first day, Referral Program, and internal promotion opportunities.

Qualifications:

  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Language: English (en-US)