Branch Office Management Specialist

1 week ago


West Bridgewater, Massachusetts, United States Bluestone Bank Full time

Job Title: Assistant Branch Manager

At Bluestone Bank: We are seeking an experienced and customer-focused professional to join our team as an Assistant Branch Manager.

About the Role: In this dynamic role, you will assist with the management of our branch office, providing exceptional customer service and ensuring seamless day-to-day operations.

Key Responsibilities:

  • Supervise Universal Bankers, reviewing performance, assigning tasks, and providing training and guidance.
  • Manage the Universal Banker training program, ensuring staff complete necessary training and reviewing progress.
  • Open and close the branch, taking responsibility for branch operations in the Branch Manager's absence.
  • Process and review various transactions, including new account openings, safe deposit box management, and customer account updates.
  • Research and resolve customer inquiries and issues, following compliance regulations.
  • Cross-sell Bank products and services, including Wealth Management, Mortgages, and Merchant Services.

Requirements: To be successful in this role, you will need:

  • Two to three years of retail banking experience, with knowledge of banking products and services.
  • High school diploma or equivalent.
  • Supervisory experience is strongly preferred.
  • Strong customer service and communication skills.
  • Ability to learn and use various software programs.

Why Join Us: As a valued member of our team, you will have opportunities for growth and development, a competitive compensation package, and a supportive work environment.



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