Clinical Operations Manager

4 weeks ago


Clovis, California, United States miCare Health Center Full time
Job Summary

miCare Health Centers is seeking a highly skilled Clinical Operations Manager to join our team. As a key member of our operations leadership team, you will be responsible for supporting daily activities to ensure all projects are completed on time and in compliance with all standards.

Key Responsibilities

Coordinate, monitor, assign, and document patient and clinical care activities.
Lead and coordinate daily huddles, report updates to the Director of Operations.
Ensure follow-through of company policy and procedure.
Help manage IT tickets through Entre.
Responsible for developing the schedule, managing timecards, and approving time off.
Communicate with outside vendors; report any concerns to the Director of Operations.
Report maintenance/repair issues to the Director of Operations.
Keep inventory management within budget.
Be available to provide clinical or operational advice to the team in line with miCare procedures.
Assist with incoming calls, faxes, referrals, scheduling patient appointments, greeting patients, check in/check out of patients, scanning, patient support, and clinic cleanliness.
Hire, onboard, and train new team members.
Use quality assurance testing to determine if staff is meeting facility standards.
Direct and enforce workflows.
Report employee or patient concerns to the Director of Operations.

Client Service Liaison

Coordinate and communicate resolutions of issues between clients, employees, EBMS, and its subsidiaries.
Act as the first line of support in helping to resolve issues and problems.
Work with the miCare account manager to implement any additions to the clinic requested from the client.

Customer Service

Provide timely and thorough follow-up with staff, internal, and external customers.
Appropriately escalate difficult issues up the chain of command.
Act as a role model in demonstrating the core values in customer service delivery.
Give input and help develop staff on ways to improve patient care.
Develop working relationships with all medical professionals and clinical staff.
Deliver strong communication between patients, patients' families, and healthcare professionals.
Investigate complaints and ensure that they are properly met with timescales and that proper action is taken to prevent similar occurrences.

Requirements

Graduate of a certified medical assistant program.
Current BLS Certification.
Minimum of 3 years of clinical experience with experience in public health or clinical office setting.
Minimum of 1 year experience managing a team of direct reports, delivering performance feedback, and managing daily schedules of a team.
Have knowledge of basic employment laws in California.
Medical terminology proficiency and demonstrated knowledge on current standards of practice for employees in medical-based clinics.
Working knowledge of computers and software, including but not limited to Microsoft Office products.
Demonstrated leadership, organizational, problem-solving, and analytical skills as well as strong detail orientation skills.
Strong written and oral communications skills and ability to be a liaison between clinical staff and operational leadership.
Demonstrated ability to work independently, prioritize workloads, multi-task, and manage priorities to meet deadlines.

What We Offer

Multiple Health Plan Options, including a 100% Employer Paid Benefit Options.
100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance.
Parental Leave Policy.
20 days PTO to start / 10 Paid Holidays.
Tuition reimbursement.
401k Company contribution.
Professional development initiatives / continuous learning opportunities.
Opportunities to participate in and support the company's diversity and inclusion initiatives.

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