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Hearing Care Professional

2 months ago

Bedford, Texas, United States Sonova Full time
About the Role

Sonova is seeking a skilled Hearing Care Coordinator to join our team. As a Hearing Care Coordinator, you will play a vital role in ensuring patients receive quality care and service.

Key Responsibilities
  • Greet patients with a positive and professional attitude
  • Place outbound calls to schedule follow-up appointments and consultations
  • Collect patient intake forms and maintain accurate records
  • Schedule and confirm patient appointments
  • Verify insurance benefits and authorization
  • Provide first-level support to patients, answer questions, and process payments
  • Process repairs under the supervision of a licensed Hearing Care Professional
  • Prepare bank deposits and submit daily reports
  • Manage inventory, order supplies, and submit requests as needed
  • Assist with event planning and logistics for community outreach events
Requirements
  • High School Diploma or equivalent
  • Associate degree preferred
  • Professional verbal and written communication skills
  • Strong relationship building skills with patients, physicians, and clinical staff
  • Experience with Microsoft Office and Outlook
  • Knowledge of HIPAA regulations
  • EMR/EHR experience a plus
What We Offer
  • Medical, dental, and vision coverage
  • 401K with a company match
  • FREE hearing aids for employees and discounts for qualified family members
  • PTO and holiday time
  • Legal Shield and Identity Theft Protection
  • 1 floating holiday per year