Tax Office Operations Manager
4 weeks ago
As an Associate Team Leader at H&R Block, you will play a critical role in supporting the success of our retail offices during tax season. You will be responsible for ensuring that all tax office associates are scheduled and working efficiently, while also providing exceptional client service and support.
Key Responsibilities:
- Support the Multi-Unit Team Leader in managing daily operations and ensuring quality execution of Service Standards
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
- Provide phone coverage and engage with clients to deliver an outstanding experience
- Lead daily huddles and communicate essential information to office associates
Requirements:
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
- Positive attitude and ability to work a flexible schedule
About H&R Block:
H&R Block is a leading provider of tax preparation and financial services. We are committed to helping our clients and associates achieve their goals and succeed in their careers.
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