Patient Experience Advisor Service Excellence Specialist

4 weeks ago


Santa Fe, New Mexico, United States CHRISTUS Health Full time
Job Summary

The Patient Experience Advisor Service Excellence/Full-Time role is a key position within CHRISTUS Health, reporting directly to the Director of Service Excellence. This individual will play a crucial role in enhancing the quality and safety of healthcare delivery, working closely with the Chief Nurse Executive and Chief Operating Officer to develop and implement strategies that improve patient experience.

Key Responsibilities
  • Advise and educate healthcare teams on best practices to enhance patient experience
  • Conduct coaching and training sessions to improve service excellence
  • Collaborate with cross-functional teams to develop and implement patient experience improvement initiatives
  • Analyze data and metrics to identify areas for improvement and track progress
  • Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration
Requirements
  • Graduate of an accredited Baccalaureate nursing degree or other clinical discipline background
  • Current New Mexico RN license or current Compact state license (if applicable)
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to facilitate team collaboration and manage multiple priorities
  • Proficiency in Microsoft Office Suite and data analysis tools
Preferred Qualifications
  • Minimum of five years of related experience in a healthcare setting
  • Experience in nursing, respiratory therapy, rehabilitation therapy, diagnostic imaging, education, or patient experience
Work Environment

This role will work in a clean, well-lighted, ventilated, and smoke-free environment. The individual will be required to spend approximately 50% of their time walking and coaching in clinical areas to drive practice change.



  • Santa Fe, New Mexico, United States Group 1 Auto Full time

    About the RoleSanta Fe BMW is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As a key member of our service department, you will play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesAs an Automotive Service Advisor, your primary responsibilities will...

  • Optical Advisor

    4 weeks ago


    Santa Fe, New Mexico, United States EssilorLuxottica Full time

    Job SummaryWe are seeking a highly skilled Optical Advisor to join our team at EssilorLuxottica. As an Optical Advisor, you will play a critical role in delivering exceptional customer service and ensuring that our patients receive the highest quality optometric care.Key ResponsibilitiesGreet customers promptly and provide a warm welcomeExplain all required...


  • Santa Fe, New Mexico, United States Presbyterian Healthcare Services Full time

    Job Title: Patient Visit SpecialistWe are seeking a highly organized and detail-oriented Patient Visit Specialist to join our team at Presbyterian Healthcare Services. As a Patient Visit Specialist, you will play a critical role in ensuring the smooth operation of our patient visit process.Key Responsibilities:Coordinate patient visit activities to ensure...

  • Attorney Advisor

    4 weeks ago


    Santa Fe, New Mexico, United States FEMA Full time

    Job Title: Attorney AdvisorFederal Emergency Management Agency (FEMA) is seeking a highly skilled Attorney Advisor to join our team in the Office of Chief Counsel. This is a unique opportunity to work in a fast-paced environment, providing legal advice and support to FEMA's emergency management operations.Job Summary:The Attorney Advisor will serve as the...


  • Santa Fe, New Mexico, United States Keenbee Talent Soluitions Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Junior Financial Planning Specialist to join our team at Keenbee Talent Solutions. As a Junior Financial Planning Specialist, you will work closely with senior advisors and client services staff to manage accounts and client relationships.Your primary responsibilities will include financial...


  • Santa Fe, New Mexico, United States University of New Mexico - Hospitals Full time

    Job SummaryWe are seeking a skilled Patient Care Specialist to join our team at the University of New Mexico - Hospitals. As a key member of our Clinical Nursing Support department, you will provide direct, non-invasive, and routine patient care and related support services within an in-patient or out-patient environment.Key ResponsibilitiesInterview...


  • Santa Fe, New Mexico, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every interaction is positive and memorable.Key ResponsibilitiesProvide exceptional customer service, guiding...


  • Santa Fe, New Mexico, United States State Employees Credit Union Full time

    Job SummaryThe Business Services Specialist will be responsible for growing the Credit Union's business membership and services, as well as maintaining active relationships with existing business members. This role will involve acquiring and growing business member relationships through proactive calling efforts, networking, and partnering with Credit Union...

  • Respiratory Therapist

    4 weeks ago


    Santa Fe, New Mexico, United States HME Specialists LLC Full time

    About the Role:HME Specialists LLC is seeking a skilled Respiratory Therapist to join our team in New Mexico. As a Respiratory Therapist, you will play a vital role in providing quality respiratory care and support to our patients.Key Responsibilities:Insurance verification and prior authorization managementTimely follow-up with insurance providersClosely...


  • Santa Fe, New Mexico, United States JobRialto Full time

    Job Summary:At JobRialto, we are seeking a skilled Healthcare Professional - Patient Care Specialist to join our team. As a Registered Nurse, you will be responsible for providing high-quality patient care and treatment plans in a fast-paced environment. Key Responsibilities:Studying patients' medical history, test results, and treatment plans.Tracking...


  • Santa Fe, New Mexico, United States CHRISTUS Health Full time

    Job Summary:As a Patient Care Specialist in our Orthopedic Outpatient Procedures department, you will play a vital role in providing exceptional patient care and support. Your primary responsibility will be to greet patients in a warm and friendly tone, registering and interviewing them to obtain accurate demographic and financial information while...


  • Santa Fe, New Mexico, United States JobRialto Full time

    Job Summary:JobRialto is seeking a skilled Registered Nurse to join our medical team. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and collaborating with healthcare specialists to ensure the best possible outcomes.Key Responsibilities:Conduct thorough patient assessments, including reviewing medical...


  • Santa Fe, New Mexico, United States CarMax, Inc. Full time

    About the RoleAs a Customer Specialist at CarMax, Inc., you will play a vital part in delivering an exceptional customer experience. Your primary responsibility will be to provide guidance and support to customers throughout their journey, ensuring a seamless and transparent process. This role requires strong communication and interpersonal skills, as you...


  • Santa Fe, New Mexico, United States Christus Health Full time

    Job Summary:The Clinical Documentation Integrity RN Supervisor is responsible for leading the clinical documentation improvement team in ensuring the accuracy and completeness of patient medical records. This role requires a strong understanding of clinical documentation standards and the ability to provide guidance and support to RN Clinical Documentation...


  • Santa Fe, New Mexico, United States DSV Air & Sea Full time

    At DSV Air & Sea, we're seeking a highly skilled Inventory Planner and Customer Service Specialist to join our team.Key Responsibilities:Perform inventory planning activities, including material stocking level and consumption analysis, to ensure all required materials are available to support operations.Communicate regularly with engineers, buyers, commodity...


  • Santa Fe, New Mexico, United States Drive Line Service Full time

    Job SummaryWe are seeking a skilled and detail-oriented Flex Merchandising Specialist to join our team. As a Flex Merchandising Specialist, you will be responsible for visiting various retail locations within a 25-mile radius of your home, performing a range of tasks including auditing products, counting inventory, setting new fixtures and displays, and...


  • Santa Fe, New Mexico, United States Genesis HealthCare Full time

    At Genesis HealthCare, we are committed to delivering high-quality healthcare and everyday compassion. As a Certified Nursing Assistant - Patient Care Specialist, you will work alongside a Licensed/Registered Nurse to directly impact patients' quality of life by assisting with their activities of daily living (ADLs). You will also ensure that our...


  • Santa Fe, New Mexico, United States New York Life Full time

    Job Title: Financial AdvisorWe are seeking a highly skilled and experienced financial advisor to join our team at New York Life. As a financial advisor, you will play a critical role in helping our clients achieve their financial goals and secure their financial futures.Responsibilities:Develop and implement comprehensive financial plans tailored to each...


  • Santa Fe, New Mexico, United States Flowserve Full time

    Flowserve is seeking a highly skilled Field Service Engineering Specialist to support their digital products and automation engineering team. This individual will be a customer-facing extension of the team, responsible for technical troubleshooting, analysis, and communication with customers.The role requires travel as necessary, up to 50%, and can be...

  • Nursing Assistant

    3 weeks ago


    Santa Fe, New Mexico, United States CHRISTUS Health Full time

    Job Summary:Nursing Assistant - Patient Care SpecialistUnder the direction of the nurse, performs basic patient care related tasks that contribute to the maintenance of a safe and comfortable patient environment.Key Responsibilities:Provides direct patient care, including vital sign measurements and basic hygiene assistance.Assists with patient transfers and...