Customer Experience Specialist

4 days ago


Santa Fe, New Mexico, United States CarMax Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing an exceptional customer experience, ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Provide exceptional customer service, guiding customers through the sales process and ensuring their needs are met.
  • Conduct vehicle condition assessments, collecting and recording information to facilitate customer appraisals.
  • Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory.
  • Perform cosmetic inspections, ensuring all vehicles meet CarMax Quality Standards.
  • Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies.
  • Create service appointments and review repair order invoices for retail service work performed.
Requirements
  • Demonstrate exceptional communication skills, building strong relationships with customers and colleagues.
  • Display confidence in self, the product, and CarMax, with a focus on delivering a positive customer experience.
  • Ability to balance the needs of the customer and the business, making decisions that meet both needs.
  • Seek to fully understand and meet customer needs, creating win-win solutions to customer issues.
  • Perform multiple duties in a high-energy, fast-paced working environment, with a focus on getting work done well and on time.
About CarMax

CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience to our customers. We are a team of over 25,000 associates, working together to deliver iconic customer experiences and help every associate grow their career and achieve their best.



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