Desktop Support Specialist

3 weeks ago


Lawrenceville, Georgia, United States Synectics Inc Full time
Job Summary

We are seeking a highly skilled Desktop Support Engineer to join our team at Synectics Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our Field Sales Force.

Key Responsibilities
  • Assist IT Site Services with depot operations, including processing orders, managing inventory, and providing remote support via Teams or phone.
  • Process ServiceNow orders for new hires, incidents, and device retrievals for the US Commercial field sales organization.
  • Perform device staging, technical troubleshooting, and repairs.
  • Maintain accurate inventory of all supported assets in stock.
  • Provide IT support for hardware and software issues, working directly with clients and collaborating with the IT Service Desk.
  • Manage the return and distribution of IT devices.
  • Create and maintain accurate knowledge base articles related to depot operations.
Requirements
  • IT Technical School degree or certification.
  • 1-3 years of experience in IT support for desktops, laptops, or iPad devices.
  • Experience with ServiceNow, Windows, and Mac preferred.
  • Strong communication, inventory management, and organizational skills.
  • Able to lift up to 15 lbs.


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