Implementation Specialist
2 days ago
Xplor is seeking an experienced Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for leading client contact during the onboarding process and ensuring a successful launch onto the Mariana Tek platform.
Key Responsibilities- Manage onboarding processes from start to finish.
- Spearhead all client communications.
- Translate client needs into actionable solutions that can be implemented via the Mariana Tek platform.
- Consult clients on technical best practices and advise proposed solutions that fully leverage the Mariana Platform.
- Configure platform settings based on client specifications with high levels of accuracy.
- Create mobile applications for clients by working and communicating with our Engineering team.
- Assist with onboarding process improvements.
- Conduct quality assurance testing of client websites and Mariana Platform configurations.
- Analyze data using Excel to facilitate testing and validate success.
- BA or BS preferred.
- 3+ years of experience in software implementation or customer service.
- Experience working in a startup or SaaS company preferred.
- Experience with Wordpress, Squarespace, HTML, CSS and/or JS preferred.
- Experience completing Excel analysis strongly preferred.
- Extremely well organized and detail oriented.
- Onboarding involves working with a lot of data and processes.
- Managing multiple projects simultaneously doesn't scare you.
- Flexible - Some clients work early, others work late.
- An excellent communicator (in person, on the phone, and via Slack).
- Highly analytical - You use data to make informed decisions.
- The average base salary pay range for this position is $70,000 to $75,000.
- May be eligible for a discretionary bonus.
Xplor is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.
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