Customer Experience Visionary

6 days ago


Jacksonville, Florida, United States ITEL Laboratories Full time
About the Role

We are seeking an experienced Customer Experience Visionary to join our team at ITEL Laboratories. In this role, you will be responsible for developing and implementing a holistic customer experience strategy that aligns with our company's brand values and business objectives.

This is a senior leadership position that requires strong knowledge of customer service/experience technologies and processes. You will work closely with cross-functional teams to embed customer-centricity into all aspects of our organization, fostering a culture of continuous improvement and innovation.

The estimated salary for this role is $120,000 - $180,000 per year, depending on experience. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:
  • Crafting and implementing a comprehensive customer experience strategy
  • Leveraging technology to drive personalized interactions and informed decision-making
  • Developing effective processes to review and improve customer touchpoints and interactions
  • Collaborating with cross-functional teams to embed customer-centricity across the organization
Requirements:
  • Bachelor's Degree or equivalent combination of industry-related experience and education
  • At least 10 years of experience in customer service/experience, with a minimum of 7 years in a senior-level customer experience role
  • Strong knowledge of customer service/experience technologies and processes
  • Exceptional research and communication skills


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