Customer Experience Strategist

3 weeks ago


Jacksonville, Florida, United States ITEL Laboratories Full time
Job Summary
As a Vice President, Customer Experience, you will lead the development and implementation of a comprehensive customer experience strategy that aligns with the company's brand values and business objectives. This role requires strong leadership skills to guide cross-functional teams and ensure effective communication between customers and internal stakeholders.

Key Responsibilities
  • Develop end-to-end customer journey maps for all customer segments, identifying pain points and areas for improvement.
  • Spearhead the integration of key technologies to drive comprehensive 360-degree views of customer experiences.
  • Champion the voice of the customer throughout the organization, ensuring feedback is captured, analyzed, and acted upon.


Requirements
  • Bachelor's Degree in a related field or equivalent combination of experience and education.
  • At least ten years of experience in customer service/experience and transformation leadership.
  • Strong knowledge of customer service/experience technologies and processes.


About ITEL Laboratories
ITEL Laboratories is a leading provider of innovative solutions for the insurance industry. We are committed to delivering exceptional customer experiences through our cutting-edge products and services. As a Vice President, Customer Experience, you will play a critical role in shaping our customer experience strategy and driving business growth.

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