Customer Service Sales Associate
2 days ago
Job Summary
The Customer Service Sales Associate at The UPS Store delivers exceptional customer service to all retail customers by receiving and processing packages for courier shipment and operating various business equipment. The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance.
Key Responsibilities
- Delivers outstanding customer service to walk-in customers and telephone inquiries
- Continuously practices good listening skills with customers, team members, and leadership
- Takes ownership of the customer's shipping needs and offers viable solutions
- Takes action to learn all product and service offerings, alternative solutions, and industry trends
- Operates all equipment, software, and devices in an expert fashion and is willing to teach others
- Maintains a clean, organized, and safe working environment
- Performs other duties as assigned
- Assists with training new employees
Requirements
- High school diploma or GED required
- Retail/customer service experience
- Good communication and people skills
- Able to cross-sell and up-sell products and services
- Excellent packing skills
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong verbal and written communication skills, including spelling and math
- Prompt, reliable, and responsible
- Able to lift 50 pounds
Compensation and Benefits
$13.00- $14.00 Depending on previous retail experience
Part-time and Full-time positions available
Holidays Off, Paid Time Off, Bonuses, Cash Incentives
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