Customer Service Associate

2 weeks ago


San Antonio, Texas, United States DOCUmation Full time

Position Title: Customer Care Representative

Job Category: Sales Support

Job Overview:

As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction and supporting our sales team.

Key Responsibilities:

  • Conducting thorough account evaluations to enhance customer relationships.
  • Maintaining regular communication with clients and performing Customer Care Visits.
  • Managing and updating the upgrade list for the sales representatives.
  • Overseeing walkthroughs and handling new bids and requests for proposals (RFPs).
  • Compiling essential service information, including service histories, average monthly volume reports, and buyout/trade-up details.
  • Processing customer orders and ensuring timely delivery, along with reconciling receipts and invoices bi-weekly.
  • Gathering customer testimonials and managing online reviews.
  • Participating in weekly sales meetings as required.
  • Assisting in the planning and coordination of local sales events in collaboration with the marketing director.

Required Skills and Experience:

  • Experience in the industry is preferred.
  • Background in a sales support role is advantageous.
  • Detail-oriented with the capability to manage multiple tasks in a dynamic environment.
  • Proficient in Microsoft Word, Excel, and E-Automate.

Education:

High School Diploma or equivalent is required.

Physical Requirements:

  • Ability to stand, stoop, bend, and kneel occasionally.
  • Manual dexterity for operating computers and telephones.
  • Visual acuity for reading documents in various formats.
  • Effective verbal communication skills.
  • Ability to comprehend spoken communication.
  • Occasional lifting of 10-30 pounds.

Special Requirements:

None specified.

Qualifications:

Skills and behaviors that align with our company values are essential.

Motivations:

Demonstrating a commitment to customer satisfaction and teamwork is crucial.



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