Customer Service Associate
2 weeks ago
Position Title: Customer Care Representative
Job Category: Sales Support
Job Overview:
As a Customer Care Representative, you will play a vital role in ensuring customer satisfaction and supporting our sales team.
Key Responsibilities:
- Conducting thorough account evaluations to enhance customer relationships.
- Maintaining regular communication with clients and performing Customer Care Visits.
- Managing and updating the upgrade list for the sales representatives.
- Overseeing walkthroughs and handling new bids and requests for proposals (RFPs).
- Compiling essential service information, including service histories, average monthly volume reports, and buyout/trade-up details.
- Processing customer orders and ensuring timely delivery, along with reconciling receipts and invoices bi-weekly.
- Gathering customer testimonials and managing online reviews.
- Participating in weekly sales meetings as required.
- Assisting in the planning and coordination of local sales events in collaboration with the marketing director.
Required Skills and Experience:
- Experience in the industry is preferred.
- Background in a sales support role is advantageous.
- Detail-oriented with the capability to manage multiple tasks in a dynamic environment.
- Proficient in Microsoft Word, Excel, and E-Automate.
Education:
High School Diploma or equivalent is required.
Physical Requirements:
- Ability to stand, stoop, bend, and kneel occasionally.
- Manual dexterity for operating computers and telephones.
- Visual acuity for reading documents in various formats.
- Effective verbal communication skills.
- Ability to comprehend spoken communication.
- Occasional lifting of 10-30 pounds.
Special Requirements:
None specified.
Qualifications:
Skills and behaviors that align with our company values are essential.
Motivations:
Demonstrating a commitment to customer satisfaction and teamwork is crucial.
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