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Sales and Service Associate
2 months ago
The Customer Service Sales Associate at The UPS Store #3810 is dedicated to providing exceptional service to all retail clients. This role involves managing and processing packages for courier delivery while proficiently operating various office equipment such as copiers, fax machines, and point-of-sale systems. The Associate is responsible for offering informed guidance on our diverse range of products and services, ensuring customers receive the best possible solutions.
Key Responsibilities
- Provide exemplary customer service to both walk-in clients and phone inquiries.
- Exhibit strong listening skills when interacting with customers and team members.
- Take initiative in addressing customer shipping requirements and propose effective solutions.
- Commit to learning about all products, services, and industry developments.
- Expertly operate all necessary equipment and software, and assist in training colleagues.
- Maintain a tidy, organized, and safe workspace.
- Perform additional tasks as required.
Compensation
Hourly wage ranges from $13.00 to $14.00, based on prior retail experience.
Work Schedule
Opportunities available for both part-time and full-time positions.
Benefits
Enjoy holidays off, paid time off, performance bonuses, and cash incentives.
Qualifications
- High school diploma or GED is mandatory.
- Experience in retail or customer service is preferred.
- Strong communication and interpersonal skills are essential.
- Ability to effectively cross-sell and up-sell products and services.
- Excellent packing and organizational skills.
- Proficient in computer applications, including Microsoft Office and Adobe Suites.
- Exceptional phone etiquette and communication abilities.
- Reliable, responsible, and punctual.
- Capability to lift up to 50 pounds.
