Operations Supervisor
2 weeks ago
As a key member of the Sollis Health team, the Operations Supervisor will play a vital role in ensuring the smooth day-to-day operations of our concierge emergency centers. This individual will be responsible for overseeing the performance of clinic staff, including Front Desk Coordinators, Radiology Techs, Lab Specialists, and other support staff. The successful candidate will have excellent organizational, project management, and process improvement skills, with the ability to juggle multiple projects simultaneously and manage urgent requests.
Key Responsibilities:- Supervise and mentor clinic staff to ensure exceptional patient care and service
- Oversee workflows for the front desk, lab, radiology, and general patient flow throughout the clinic
- Act as the primary point of contact for patient and employee concerns, escalating issues to the extended Operations leadership team as needed
- Assist in maintaining inventory of supplies for the site, partnering with Procurement and Nursing leadership to ensure all items are stocked
- Create staff schedules for clinical and operations, complete bi-weekly payroll, and daily reconciliations of timecards for employees at your site
- Facilitate a culture of high-quality patient experience through exceptional and responsive encounters with Sollis members
- Partner cross-departmentally with peers and leaders to increase efficiency and provide high-quality services
- Train new and existing staff on updated and new company policies
- Assess and manage vendor relationships and negotiate cost-effective contracts
- Lead team meetings and in-service training
- Assume front desk responsibilities as needed
- Bachelor's degree required
- 2-3 years of relevant experience in a professional environment, preferably within healthcare, startup, or related company
- 1+ year of previous leadership experience
- Highly proficient in G-Suite, Slack, Salesforce, Word, and Excel
- Excellent written and verbal communication skills
- Competitive salary aligned with your experience
- Excellent benefits, including healthcare, dental, vision
- 401K with matching 3%
- Flexible PTO + 12 observed holidays
- Free Sollis Health membership for you and your family
- Employee stock options
- Annual continuing education allocations
- Dedicated, motivated team and chance to be part of a highly ambitious medical startup
- Modern, elegant, and high-end work environment
Range: $80,000-$90,000 per year
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