Operations Supervisor

2 weeks ago

New York, New York, United States Golden Mesa Casino Full time
Job Summary

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Golden Mesa Casino. As a key member of our operations team, you will be responsible for overseeing the gaming facility's adherence to policies and procedures, promoting positive customer relations, and ensuring adequate staffing levels are maintained in all departments.

Key Responsibilities
  • Provide guidance and direction to assigned departmental personnel.
  • Direct all department operations for assigned department(s).
  • Resolve customer issues/disputes.
  • Compile required reports on operating functions of departments.
  • Attend department staff meetings for all operations personnel to discuss operational problems or explain procedural changes or practices.
  • Provide input into and execute strategic plan consistent with the strategic vision of the facility.
  • Provide input and direction in the development and monitoring of fiscal budgets and marketing strategies to produce both short term and long-term profitability for the facility.
  • Participate in the research, development, evaluation and implementation of new products, services, technology and processes to ensure the facilities competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
  • Closely monitor customer flow to ensure the capacity is adequate to meet guest volume.
  • Attempt to resolve significant problems to the satisfaction of the guest and in the best interest of Golden Mesa.
  • Handle complaints and render decisions tactfully.
  • Observe games, always looking for irregularities or deviation from procedure including internal security of the games.
  • Maintain close interaction with all supervisors and surveillance in the observations of games for any potential problem areas or irregularities.
  • Report all irregularities to the Sr. Operations Manager.
  • Act as liaison between the gaming floor and other departments on all gaming-related activities.
  • Act as interim Department Manager when manager is not present on shift.
  • Build guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.
Requirements
  • Bachelor's degree in hospitality/casino management or a related field.
  • Three (3) years progressively more challenging leadership role in a casino operations role.
  • Two (2) years management experience.
  • Must have gaming experience in both Class II gaming and Indian Gaming.
  • Must be able to pass a background check and receive a license or permit from all required Regulatory Agencies, if applicable to perform the essential job functions.
  • Must be able to complete pre-employment drug test with a negative result.
Working Conditions

The Operations Supervisor will work in a fast-paced casino environment, with varying noise and temperature levels, illumination, vibration, crowds, and air quality. The successful candidate must be able to tolerate these conditions and work a flexible and irregular schedule, including weekends, evenings, and holidays.

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