Customer Experience Coordinator

3 days ago


Charlotte, North Carolina, United States Smart City Networks, Limited Partnership Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Experience Coordinator - Events. This role involves working closely with event planners to deliver exceptional customer experiences and provide technical support for network services.

Responsibilities:

  • Collaborate with event planners to design and implement customized network solutions that meet client needs.
  • Provide excellent customer service by responding promptly to client inquiries and resolving technical issues efficiently.
  • Maintain accurate records of inventory management, equipment distribution, and customer interactions.
  • Work effectively in a dynamic team environment to ensure smooth event execution.

Requirements:

  • High school diploma or equivalent required; degree in a related field (e.g., business administration, hospitality) preferred.
  • 1+ years of experience in a customer-facing role, preferably in the events or hospitality industry.
  • Excellent communication, organizational, and time-management skills.
  • Able to work varied shifts, including evenings, weekends, and holidays.
  • Familiarity with IT and telecom networking concepts a plus.

Compensation:

A competitive salary range of $50,000 - $60,000 per annum, depending on experience, as well as opportunities for professional growth and development within our organization.



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