Air Logistics Key Account Manager
4 days ago
Job Summary
We are seeking an experienced Air Logistics Key Account Manager to join our team at Kuehne+Nagel. As a Key Account Manager, you will be responsible for building and maintaining strong relationships with our key customers, ensuring their needs are met with utmost dedication and efficiency.
Key Responsibilities
- Customer Relationship Management: Develop and maintain strong relationships with key customers, understanding their business needs, challenges, and goals.
- Customer Success Planning: Create customer success plans, outlining clear objectives, milestones, and timelines to achieve customer goals.
- Issue Resolution: Act as the first point of contact for customer inquiries, issues, or escalations, collaborating with internal teams to address customer concerns promptly and effectively.
- Product Expertise: Develop a deep understanding of our products and services, staying up-to-date with product enhancements and features.
- Renewals and Upsells: Proactively identify opportunities for account growth and expansion, collaborating with the sales team to drive renewals and upsell additional products or services.
- Customer Feedback: Gather customer feedback and insights, sharing them with relevant internal teams to advocate for customer needs and contribute to product/service improvements.
- Customer Health Monitoring: Continuously monitor customer health metrics to identify potential churn risks and take proactive measures to retain customers.
Requirements
- Minimum 5 years of industry experience, preferably in a customer-facing role.
- Excellent communication and problem-solving skills.
- Ability to work successfully under pressure and meet deadlines.
- Good numeric and financial ability.
- Teamwork skills and strong self-motivation ability.
- GDP Training and Qualifications specific to Transportation.
- IATA Dangerous Goods by Air certification.
Why Join Us
Kuehne+Nagel offers a dynamic global work environment with opportunities for excellent training programs and career mobility. We strive daily to inspire, empower, and deliver not only to our customers but also to our colleagues.
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