Arena Operations Manager

4 weeks ago

Petersburg Virginia, United States Oak View Group Full time
Job Title: General Manager

Overview:

The General Manager is responsible for the efficient, professional, and profitable operation of the assigned venue. This includes managing day-to-day business operations, soliciting new sources of revenue, and overseeing the overall management, promotion, and operation of the facility.

Key Responsibilities:
  • Arrange for and book events at the venue, develop and maintain relationships with reputable promoters, local market contacts, agents, and talent affiliates to attract concerts, shows, and entertainment events.
  • Build and maintain a positive relationship with the contract administrator and key stakeholders within the University.
  • Act as the liaison with the University's athletic department in scheduling athletic events, athletic event planning, athletic marketing, sponsorships, and ticketing.
  • Participate in community engagement, including participation with local CVBs, sports commissions, county tourism offices, and other relevant organizations.
  • Administer specific plans and programs prescribed by corporate directives, including HR, sales and marketing, quality assurance, energy efficiency, safety/emergency procedures, crowd control, and crisis management practices.
  • Generate financial and other reports detailing arena activities in a timely manner.
  • Prepare a proposed annual operating budget and submit it to client/corporate.
  • Oversee and manage all aspects of the facility staff, including operations, marketing, finance/payroll, security, janitorial services, and box office.
  • Ensure all agreements made regarding the arena facility are in compliance with the contract, state, and federal law.
  • Provide final approval for all contracts and agreements.
  • Attend conferences and trade association meetings.
Qualifications:
  • Bachelor's degree or better from an accredited college or university in sports management/business/hospitality management or a related field.
  • Minimum of five years of management experience in an arena, convention center, hotel, or other similar public assembly facility.
  • The ability to research, develop, and maintain relationships with artist agents, artist management, and local, regional, and national promoters.
  • Proven leadership skills.
  • Demonstrated knowledge of event solicitation and presentation, public relations, advertising, and media relations, and event planning, facility operations, budget preparation, and personnel management.
  • Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
  • Ability to express ideas clearly through both oral and written communication.
  • Superior sales and marketing skills.
  • Knowledge of budget preparation and control.
  • Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
  • Ability to work under pressure and meet tight deadlines in a fast-paced environment.
  • Ability to communicate with employees, coworkers, volunteers, management staff, and guests in a clear, professional, and courteous manner.
  • Ability to make sound business/operations decisions quickly and under pressure.
  • Ability to speak, read, and write in English.
  • Solid working knowledge of computer applications, including Microsoft Office, POS systems, and timekeeping systems.
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Ability to calculate basic and complex math functions.
  • Ability to handle cash accurately and responsibly.
  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
  • Ability to work independently with little direction.

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