Technical Support Specialist

3 weeks ago


Ashland, Massachusetts, United States Community Servings Full time
Job Title: Technical/Desktop Support Engineer

Community Servings is seeking a highly skilled Technical/Desktop Support Engineer to join our dynamic and fast-growing team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our staff and clients.

Responsibilities:
  • Provide technical assistance and support to end-users via phone, email, and in-person.
  • Install, configure, and maintain desktop and laptop computers, printers, and software.
  • Monitor and troubleshoot hardware and software issues to ensure optimal system performance.
  • Develop and deliver training and documentation to customers on IT products and services.
  • Collaborate with the IT team to identify and implement process improvements.
Requirements:
  • Bachelor's degree in Computer Science or related field.
  • 3-5 years of experience in technical support or a related field.
  • Comprehensive knowledge of computer systems and software.
  • Excellent communication and problem-solving skills.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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