Current jobs related to Customer Success Manager - Washington - Goodshuffle Pro

  • Customer Success Manager

    3 weeks ago

    Washington, Washington, D.C., United States LHH Recruitment Solutions Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at LHH Recruitment Solutions. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, understanding their needs, and collaborating with internal teams to drive customer success.Key Responsibilities:...

  • Customer Success Manager

    3 weeks ago

    Washington, Washington, D.C., United States primer Full time

    Customer Success ManagerAt Primer, we're looking for a seasoned Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for managing and expanding our work with U.S. national security customers, particularly within the Intelligence Community and Department of Defense.Our Customer Success team is highly...

  • Customer Success Manager

    3 months ago

    Washington, United States HP Full time

    Job Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources,...

  • Customer Success Manager

    4 weeks ago

    Washington, Washington, D.C., United States Lilt Full time

    About LILTLILT is a pioneering AI solution for enterprise translations, empowering global organizations to adopt a true AI translation strategy that focuses on business outcomes.Our cutting-edge Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enable seamless integration with existing workflows, ensuring hyper-accurate, business-focused...

  • Customer Success Manager

    1 week ago

    Washington, United States Cybersixgill Full time

    Cybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services,...

  • Customer Success Manager

    4 weeks ago

    Washington, United States Goodshuffle Pro Full time

    About the TeamWe're a dynamic team at Goodshuffle Pro, passionate about simplifying the chaos of the events industry through innovative technology. Our team is a mix of 'events nerds' and 'technology nerds' who are dedicated to empowering our users. We've been recognized as one of DC's Best Startups and Coolest Places to Work in 2020. We're at an exciting...

  • Customer Success Manager

    4 months ago

    Washington, United States ACAMS Full time

    Reporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget. We’re specifically looking for a customer success manager who will...

  • Customer Success Manager

    3 weeks ago

    Washington, Washington, D.C., United States LHH Recruitment Solutions Full time

    Job DescriptionLHH Recruitment Solutions is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building strong relationships with clients, understanding their needs, and collaborating with internal teams to drive customer success. This is a temporary position that will extend through...

  • Customer Success Manager

    2 weeks ago

    Washington, United States LHH Full time

    LHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role, you will support 10+ direct...

  • Customer Success Manager

    3 months ago

    Washington, United States Cinder LLC Full time

    [Full Time] Customer Success Manager at Cinder (United States) | BEAMSTART Jobs Customer Success Manager Cinder United States Date Posted: 23 Jan, 2023 Work Location: Washington, DC, United States Salary Offered: $110 — $220 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Cinder...

  • Customer Success Manager

    2 weeks ago

    Washington, Washington, D.C., United States T-Rex Solutions Full time

    Job DescriptionT-Rex Solutions is seeking a highly skilled Customer Success Manager to lead the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS...

  • Customer Success Manager

    3 weeks ago

    washington, United States LHH Full time

    LHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role, you will support 10+ direct...

  • Customer Success Manager

    3 weeks ago

    Washington, United States LHH Full time

    LHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role, you will support 10+ direct...

  • Customer Success Manager

    4 months ago

    Washington, United States Goodshuffle Pro Full time

    About the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in...

  • Customer Success Manager.

    3 weeks ago

    Washington, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role,...

  • Customer Success Manager

    3 days ago

    Washington, United States Plexus Full time

    We are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in...

  • Customer Success Manager

    2 weeks ago

    Washington, Washington, D.C., United States Trellix Full time

    About the Role:The Customer Success Manager at Trellix is responsible for driving customer loyalty, adoption, and successful implementation of our solutions. This involves consulting with customers at all levels, articulating the value of our products and services, and inspiring the adoption of our offerings. The CSM must also manage both the health and...

  • Principal Customer Success Manager

    1 month ago

    Washington, United States Primer Full time

    Job Title: Principal Customer Success ManagerAt Primer, we're on a mission to make the world a safer place by providing trusted decision-ready AI to critical organizations. As our Principal Customer Success Manager, you'll play a key role in driving customer success and expanding our work with U.S. national security customers, particularly within the U.S....

  • Senior Customer Success Manager

    4 weeks ago

    Washington, Washington, D.C., United States Censys Full time

    Unlock Customer Success with CensysCensys is a pioneering force in internet and cloud expertise, empowering customers through innovative Attack Surface Management solutions. As a Senior Customer Success Manager, you'll be part of our North America Customer Success team, driving growth and success for our esteemed clients.Key Responsibilities:Manage customer...

  • Senior Manager of Customer Success

    3 weeks ago

    Washington, Washington, D.C., United States Sev1Tech Full time

    Job Summary:We are seeking a highly skilled and experienced Senior Manager of Customer Success to lead our Customer Success Team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Lead the Customer Success Team to ensure seamless...

Customer Success Manager

2 months ago

Washington, United States Goodshuffle Pro Full time
About the Role:

Goodshuffle Pro is seeking a highly skilled Customer Success Manager to join our team. As a strategic partner to our clients, you will be responsible for driving value and promoting account expansion and retention.

Key Responsibilities:
  • Client Support: Provide top-notch day-to-day support and consultative guidance to our customers via various communication channels.
  • Value Promotion: Consistently convey Goodshuffle Pro's value to users through a consultative sales approach, personalized education, and a can-do attitude.
  • Adoption and Upsell: Promote customer adoption of new software features, educational resources, and drive upsell opportunities.
  • Issue Resolution: Address, resolve, and record customer issues or requests related to business growth, product features, and general account satisfaction.
  • Process Improvement: Analyze customer engagements and drive improvements to Goodshuffle Pro's processes.
  • Relationship Building: Work closely with the Sales team to develop and execute plans to nurture relationships with clients and grow and retain accounts.
  • Cross-Functional Projects: Drive cross-functional projects and/or improvements that have a measurable business impact.
Requirements:
  • Experience: Minimum 4+ years of work experience, preferably in client success, account management, partnerships, customer service, and/or implementation/delivery (or equivalent); including at least 2 years in a Customer Success role at a SaaS company.
  • Customer Obsession: Customer-obsessed with a strong desire to see clients succeed.
  • Technical Skills: Ability to learn new technology quickly and thoroughly.
  • Communication Skills: Outstanding verbal and written communication skills (superior grammar and spelling required).
  • Emotional Intelligence: Exceptional emotional intelligence and people skills with a wide variety of personalities.
  • Solution-Oriented: Demonstrated solution-oriented mindset.
  • Persuasion: A knack for persuasion and reframing situations with positivity.
  • Feedback: Openness to giving and receiving constructive feedback.
  • Organization: Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
Preferred Qualifications:
  • Education: Bachelor's degree or equivalent.
  • Events Experience: Events, sales, or teaching experience (in any capacity).
  • SMB Experience: Experience working with or owning a small or medium-sized business (SMBs).
  • Tools Experience: Experience with any of the following tools: HubSpot, Intercom, JIRA, Excel, Google Sheets, and/or FullStory.