Customer Success Manager
3 months ago
Job Summary Responsible for Solution/Services Adopt, Expand, and Renewal. Client Management including Annual Recurring Revenue/Profit Management, Growth, On-going value and outcomes management with high customer health, low churn rate and high renewal rate. Responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors. Key Responsibilities Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer. Perform Strategic Account Planning and identify, forecast and mitigate risks. Understand HP Products, their features, functions and solutions and understand how they can be used to solve problems and create solutions for your customers. P&L Management: Secure the revenue and margin as well as the contract commitments, identify and nurture expansion opportunities (Up-sell and Cross-sell), improve tools and processes for faster turnaround. Track customer KPIs (SoW, Up-Sell / Cross-Sell…) and adoption to proactively work with customers on expansion, churn prevention and renewals. Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcomes of HP products and solutions. Knowledge of outcome-based Sales model. Consult with client stakeholders to understand their business strategies and goals, as well as their objectives, to align with HP solutions and deliver against the agreed success criteria. Become a trusted advisor to customer stakeholders at C-level. Lead regular strategic business reviews to communicate progress against agreed success plans, address and mitigate risks and present innovative solutions. Knowledge & Skills Identifying and addressing customer business needs and issues in the technology space. Experience in Proactive Account Management and service delivery. Demonstrated Account Management using Consultative selling or issue resolution skills. Strategic and long-term account planning skills. At least 2 Certifications in IT environment management (ITIL, COBIT, TOGAF, Lean IT, or similar industry standard certification). Expertise in both content and application of typical technology services portfolios to address customer needs. Ability to identify and effectively address customer business needs beyond the scope of their specific role. Proficient in MS Dynamics systems, tools and processes or equivalent. Scope And Impact Multiple Accounts or very large single accounts – local/global. Responsible for Supporting Pre-Sales, Driving Adoption, Increasing Utilization. P&L Management, Up-sell and Cross-sell PAN HP Offerings, Manage Customer Health, Supports Renewals. Complexity Multi Country client management in the same region, Medium complexity of Customer portfolio in the industry, Customers are typically multi-million dollar companies. High complex portfolio of solutions. Education And Experience Bachelor's degree [BA or BS] or equivalent. MBA or Equivalent Preferred. 10-12 years’ experience in account leadership roles such as Sales, Pursuit and Delivery or Business Management or 2 to 3 years’ experience in Customer Success Role. Experience working in a matrixed environment. Experience working in the IT industry and a vertical industry preferred. P&L, Sales and Business Management required. #J-18808-Ljbffr
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States LHH Recruitment Solutions Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at LHH Recruitment Solutions. As a Customer Success Manager, you will be responsible for building strong relationships with our clients, understanding their needs, and collaborating with internal teams to drive customer success.Key Responsibilities:...
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States primer Full timeCustomer Success ManagerAt Primer, we're looking for a seasoned Customer Success Manager to join our team. As a key member of our Customer Success team, you will be responsible for managing and expanding our work with U.S. national security customers, particularly within the Intelligence Community and Department of Defense.Our Customer Success team is highly...
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Customer Success Manager
2 weeks ago
Washington, United States Cybersixgill Full timeCybersixgill is looking for a talented Customer Success Manager (CSM) to join our team. A successful candidate will be comfortable working in a team as well as independently, with high motivation to solve unique problems. In this role, the CSM will be responsible for onboarding new customers, guiding them through the adoption of our products and services,...
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Customer Success Manager
4 months ago
Washington, United States ACAMS Full timeReporting to the Operations Manager, the Customer Success Manager is a member of the U.S. team with the responsibility to manage and deliver high priority client and internal projects (product development & translations, systems implementation etc.) to agreed scope, timelines and budget. We’re specifically looking for a customer success manager who will...
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States LHH Recruitment Solutions Full timeJob DescriptionLHH Recruitment Solutions is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building strong relationships with clients, understanding their needs, and collaborating with internal teams to drive customer success. This is a temporary position that will extend through...
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Customer Success Manager
4 weeks ago
Washington, United States LHH Full timeLHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role, you will support 10+ direct...
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Customer Success Manager
3 months ago
Washington, United States Cinder LLC Full time[Full Time] Customer Success Manager at Cinder (United States) | BEAMSTART Jobs Customer Success Manager Cinder United States Date Posted: 23 Jan, 2023 Work Location: Washington, DC, United States Salary Offered: $110 — $220 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Stock Options: No Vacancies: 1 available About Cinder...
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Customer Success Manager
4 weeks ago
Washington, Washington, D.C., United States T-Rex Solutions Full timeJob DescriptionT-Rex Solutions is seeking a highly skilled Customer Success Manager to lead the Customer Success Team, providing direction to Technical Delivery Managers (TDMs). TDMs are dedicated to specific OIT customer user organizations with the responsibility to delight the customers and provide a positive experience while engaging with the ECIS...
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Customer Success Manager
4 weeks ago
washington, United States LHH Full timeLHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role, you will support 10+ direct...
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Customer Success Manager
4 weeks ago
Washington, United States LHH Full timeLHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role, you will support 10+ direct...
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Customer Success Manager
4 months ago
Washington, United States Goodshuffle Pro Full timeAbout the Team: We're simplifying the chaos of the events industry through powerful, easy-to-use technology. We're a self-proclaimed mix of "events nerds" and "technology nerds", but mostly we're all passionate problem solvers who are dedicated to empowering our users. We've been voted DC's Best Startup and were called one of "DC's Coolest Places to Work" in...
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Customer Success Manager.
4 weeks ago
Washington, United States LHH Recruitment Solutions Full timeJob DescriptionJob DescriptionLHH is currently partnering with a nonprofit organization in the Washington, DC area looking to bring on a Customer Success Manager. As a Customer Success Manager, you will be responsible for building strong relationships, understanding client needs, and collaborating with internal teams to drive customer success. In this role,...
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Customer Success Manager
2 weeks ago
Washington, United States Plexus Full timeWe are Plexus, a fast-growing global legal tech business in an industry that is still at the early stages, and we’re on a mission to transform the value of legal services. Our innovative products are already loved by over 200 of the world’s leading brands including L’Oréal, Woolies, Coca-Cola, Lion and Nike. As we continue to grow our position in...
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Customer Success Manager
3 weeks ago
Washington, Washington, D.C., United States Trellix Full timeAbout the Role:The Customer Success Manager at Trellix is responsible for driving customer loyalty, adoption, and successful implementation of our solutions. This involves consulting with customers at all levels, articulating the value of our products and services, and inspiring the adoption of our offerings. The CSM must also manage both the health and...
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Senior Customer Success Manager
1 month ago
Washington, Washington, D.C., United States Censys Full timeUnlock Customer Success with CensysCensys is a pioneering force in internet and cloud expertise, empowering customers through innovative Attack Surface Management solutions. As a Senior Customer Success Manager, you'll be part of our North America Customer Success team, driving growth and success for our esteemed clients.Key Responsibilities:Manage customer...
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Senior Manager of Customer Success
4 weeks ago
Washington, Washington, D.C., United States Sev1Tech Full timeJob Summary:We are seeking a highly skilled and experienced Senior Manager of Customer Success to lead our Customer Success Team. The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth through strategic partnerships.Key Responsibilities:Lead the Customer Success Team to ensure seamless...
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Enterprise Customer Success Manager
5 days ago
Washington, United States Menlo Ventures Full timeAs a member of our Enterprise Customer Success team, you will be instrumental in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships – with executives, front-line leadership, and platform end users alike – from...
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Senior Manager of Customer Success
4 weeks ago
Washington, Washington, D.C., United States Sev1Tech Full timeJob Title: Senior Manager of Customer SuccessSev1Tech is seeking a seasoned professional to lead our Customer Success Team, providing strategic direction to Technical Delivery Managers (TDMs). The ideal candidate will have a proven track record of delivering exceptional customer experiences and driving business growth.Key Responsibilities:Develop and execute...
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Customer Success Manager
2 weeks ago
Washington, United States Lilt Full timeLILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and...
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Customer Success Manager
3 months ago
Washington, United States Salesforce Full timeAbout Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths,...
