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Customer Service Representative

2 months ago


East Longmeadow, Massachusetts, United States P.R.I.D.E. Full time
About P.R.I.D.E.

P.R.I.D.E. is a dynamic and community-driven organization that values its customers and employees alike. We strive to create a welcoming environment where everyone feels at home.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and contributing to the overall success of our business.

Key Responsibilities
  • Customer Service: Greet customers with a smile, answer questions, and provide assistance to ensure a positive shopping experience.
  • Store Maintenance: Maintain a clean and organized store environment, including restrooms, shelves, and displays.
  • Sales and Upselling: Offer product recommendations, promote sales, and strive to meet or exceed sales targets.
  • Team Collaboration: Work collaboratively with colleagues to achieve store goals and objectives.
  • Cash Handling: Accurately manage cash transactions, handle returns, and maintain a secure and efficient checkout process.
  • Safety and Security: Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
Requirements
  • Age Requirement: Must be 18 years of age or older (21 in certain states).
  • Availability: Must be able to work weekends and holidays.
  • Communication Skills: Ability to read, write, speak, and understand English effectively.
  • Math Proficiency: Basic math skills required, including addition, subtraction, division, and multiplication.
  • Physical Ability: Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Pre-Employment Screening: Must pass a pre-employment drug screen and be subject to a criminal history background check.
What We Offer
  • Competitive Pay: $16 per hour.
  • Flexible Scheduling: Opportunities for flexible scheduling to accommodate your needs.
  • Benefits: Information on benefits offered can be found on our website.