Customer Service Representative

1 month ago


East Longmeadow, Massachusetts, United States Monson Savings Bank Full time
Job Summary:

Monson Savings Bank is seeking a Part-Time Customer Service Associate/Teller for our East Longmeadow Branch.

We are a successful community bank dedicated to our customers, associates, and communities.

The part-time Teller position works a variable schedule, approximately 25-27 hours per week, Monday-Saturday. Must be available to work Saturdays until approximately 12:30 PM.

Key Responsibilities:
  • Perform a variety of Teller and customer service duties, including check cashing, processing customers' deposits, withdrawals, payments, and related administrative and clerical duties.
  • Understand and maintain the Bank's standards for service, customer satisfaction, and relationship building.
  • Sell and cross-sell Bank products and services.

Requirements:
  • High School diploma or equivalent required.
  • Prior cash handling or customer service experience preferred.
  • Strong customer service skills, attention to detail, and math aptitude.
  • Excellent verbal communication and interpersonal skills.
  • Ability to operate a computer.
  • Ability to learn, retain, and follow complex regulatory and security requirements.
  • Ability to manage multiple responsibilities.

Benefits:
  • Paid time off.
  • 401(k) with company match.

Equal Opportunity Employer:
Monson Savings is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential position functions.

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