Lifesaving Program Specialist

3 days ago


Los Angeles, California, United States Best Friends Animal Society Full time
Job Summary

We are seeking a highly motivated and compassionate individual to join our team as a Lifesaving Program Specialist. In this role, you will play a critical part in the daily functions and growth of our lifesaving programs, including adoption, foster care, transfer/transport, and basic animal care.

Key Responsibilities
  • Provide exceptional customer service to adopters, fosters, and transfer partners, ensuring a seamless experience from initial contact to post-adoption support.
  • Coordinate and conduct transport program operations, including animal selection, travel logistics, records management, supply management, and vehicle management.
  • Support and empower volunteers and foster parents to expand our lifesaving capacity.
  • Deliver superior customer service, assist adopters, fosters, and transfer partners by gathering information to match them with appropriate animals.
  • Work directly with and support volunteers on all aspects and protocols of lifesaving care and outcome programs.
  • Collaborate with our team members in all areas of operations to achieve lifesaving goals.
Requirements
  • Bilingual or multi-lingual skills preferred but not required.
  • Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues.
  • Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns.
  • Strong interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds.
  • Ability to work in a fast-paced environment with well-developed organizational skills to juggle multiple competing tasks and demands.
  • Resourceful, get-it-done attitude; initiative to assist in any area or process; problem-solving, seeking answers independently and enthusiastically.
  • Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn.
Physical Requirements
  • Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending.
  • Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.
  • Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.
What We Offer

Best Friends Animal Society is an equal opportunity employer. We offer a competitive salary, great benefits, and a dynamic work environment. If you are passionate about animal welfare and have a strong desire to make a difference, we encourage you to apply.



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