Technical Field Support Specialist

2 days ago


Birmingham, Alabama, United States CompuCom Full time
Job Opportunity for a Field Service Technician

We are seeking a highly skilled Field Service Technician to join our team in Birmingham, AL. As a Field Service Technician, you will provide technical support and repair services for various IT equipment and systems.

Key Responsibilities:

  • Provide technical support and repair services for IT equipment and systems
  • Track and monitor issues, provide notes and feedback, and maintain documentation
  • Manage triage, troubleshooting, and resolution of client-scope IT equipment issues
  • Document efforts, issues, and resolutions, and close cases/tickets daily

Requirements:

  • Minimum 1+ years of technical support experience
  • Familiarity with various operating systems (e.g., Windows OS, OSX, Linux/Unix)
  • Insight into POS, PC, Printers, Thin Clients, APs, Servers, Network switch equipment
  • Desired experience in copper and fiber cabling and various terminating connectors
  • Exceptional customer service skills
  • Self-motivated with the capability to complete projects ahead of schedule
  • Excellent time management and reporting skills

Benefits:

  • Comprehensive benefit package including health insurance, 401(k), and paid time off
  • Opportunity to work with a global company and learn from experienced professionals

Equal Employment Opportunity:

CompuComStaffing is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or expression.



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