Technical Field Support Specialist
2 days ago
We are seeking a highly skilled Technical Field Support Specialist to join our team at YO HR CONSULTANCY. This is an excellent opportunity for a motivated and experienced professional to provide top-notch technical support to our medical imaging customers.
Job OverviewThis role involves providing field support and service to our customers, ensuring that their medical imaging equipment is functioning optimally. As a Technical Field Support Specialist, you will be responsible for inspecting, troubleshooting, repairing, and testing medical imaging equipment in various locations.
Responsibilities- Evaluate and troubleshoot medical imaging equipment to diagnose and resolve electronic, mechanical, and network problems.
- Calibrate and troubleshoot computer systems on the equipment according to OEM specifications.
- Continuously expand your knowledge base in the repair and installation of equipment.
- Provide advanced-level diagnosis and repair of imaging systems.
- Support management through project feedback and communication of issues and opportunities.
- Document processes created and educate end users.
- Provide feedback to the office from on-site locations and present the company in a positive light.
- B.S. degree in Engineering or equivalent years of mechanical, electrical, or computer experience.
- 3-7 years' experience in medical imaging engineering or equivalent preferred.
- 5+ years on Philips Cath Lab; Azurion 7 M10 and Allura Xper FD20/FD10 desired.
- Ability to set and meet goals, meet deadlines, and organize work to be completed in a timely manner.
- Mechanical aptitude and desire to solve problems using initiative and critical thinking skills.
- Ability to work on concurrent projects and ensure timelines are met.
- Capable of building positive working relationships with team members, customers, and vendors.
- Ability to be flexible and resolve situations with confidence and mature leadership.
- Solution-oriented professional who treats others with dignity and respect.
- Team player who will foster communication among teams and share success.
- Hold self to a high standard while ensuring projects are completed on time.
- Experience in delivering and demanding a high level of customer service.
- Thorough knowledge of safety regulations.
- Exceptional written and verbal communication skills including listening.
- Proficient in Excel, Word, Outlook, keyboarding, and internet research.
This salary range is based on industry standards and takes into account factors such as location, experience, and qualifications.
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