Technical Support and Service Specialist

6 days ago


Birmingham, Alabama, United States Johnson Service Group Full time
Job Summary

We are seeking an experienced Technical Support and Service Specialist to join our team in Birmingham, AL. This is a three-year assignment that requires strong technical skills and excellent customer service abilities.

Responsibilities:
  • Provide day-to-day monitoring and support of Business Continuity and Disaster Recovery systems.
  • Monitor the primary SCADA and ancillary systems for health and availability.
  • Manage inbound IT incidents, log them into a ticketing system, and either resolve them at Level 1 or escalate the incident until resolution is complete.
  • Field inbound contacts via phone, email, web form, and troubleshoot and resolve remotely.
  • Collaborate with EMS Department personnel to thoroughly track and document cases to completion.
Requirements:
  • Formal education in Computer Science or a related IT field, or equivalent experience.
  • Ability to follow and apply Change Management processes and knowledge-based procedures.
  • Working knowledge of Windows-based operating systems, AIX, or UNIX-based operating systems.
  • Working knowledge of distributed computer networks.
  • Ability to work nights, weekends, and holidays as part of a rotating shift.
Benefits:
  • $25-$29 per hour salary.
  • Medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.
  • Opportunity to work with a nationally recognized professional staffing and recruiting firm.
About Us:

Johnson Service Group (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We offer world-class service and diversified offerings to fit our clients' evolving needs.



  • Birmingham, Alabama, United States Jack's Family Restaurants Full time

    We are seeking a skilled Technical Support Specialist to join our team at Jack's Family Restaurants in the Birmingham area.As a key member of our support team, you will be responsible for delivering exceptional technical support services to our facilities and technologies.The ideal candidate will possess strong computer skills, technical support experience,...


  • Birmingham, Alabama, United States Johnson Controls Full time

    Job OverviewWe are seeking an Expert Technical Support Specialist to join our team at Johnson Controls. In this role, you will provide specialized technical support to Field Technicians, utilizing your knowledge of low to high-end panels, video, and government systems.This position requires a strong understanding of DMP, Radionics, Focus, Safewatch, Vista,...


  • Birmingham, Alabama, United States Baker Distributing Full time

    Job OverviewBaker Distributing seeks a highly skilled HVAC Technical Support Specialist to provide exceptional support to our dealers, sales team, and branch personnel.Estimated Salary: $65,000 - $90,000 per yearJob ResponsibilitiesWe are looking for a knowledgeable and experienced individual to join our team as a Technical Service Advisor. This role will...


  • Birmingham, Alabama, United States YO HR CONSULTANCY Full time

    About the RoleWe are seeking a highly skilled Technical Field Support Specialist to join our team at YO HR CONSULTANCY. This is an excellent opportunity for a motivated and experienced professional to provide top-notch technical support to our medical imaging customers.Job OverviewThis role involves providing field support and service to our customers,...


  • Birmingham, Alabama, United States K2 Staffing, LLC Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at K2 Staffing, LLC in Birmingham. This role is ideal for individuals with a passion for delivering exceptional technical support and ensuring seamless IT operations.About the Role:This is a full-time position that offers a competitive salary of $65,000 - $85,000 per...


  • Birmingham, Alabama, United States Jack's Family Restaurants Full time

    Job Title: Technical Support Specialist - Birmingham AreaAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our support team at Jack's Family Restaurants. As a key member of our team, you will be responsible for providing exceptional technical support to our restaurants and ensuring that all technical issues are resolved in a...


  • Birmingham, Alabama, United States Precision Resources Full time

    About the RolePrecision Resources, a division of The Trimarc Group Inc., is seeking an experienced IT Support Specialist for one of our clients in Birmingham. This is a contract-to-permanent role that requires on-site work every day.Job Summary:This position involves providing technical support to ensure the smooth operation of computer systems and...


  • Birmingham, Alabama, United States CompuCom Full time

    Job Opportunity for a Field Service TechnicianWe are seeking a highly skilled Field Service Technician to join our team in Birmingham, AL. As a Field Service Technician, you will provide technical support and repair services for various IT equipment and systems.Key Responsibilities:Provide technical support and repair services for IT equipment and...


  • Birmingham, Alabama, United States Southern Talent Specialists Full time

    At Southern Talent Specialists, we are seeking a highly skilled Technical Systems Integration Specialist to join our team. As a key member of our Agile team, you will be responsible for designing, implementing, and maintaining vendor-based systems and their integration into bank systems.About the RoleThis is a challenging opportunity for someone with...


  • Birmingham, Alabama, United States Deploy Full time

    Ambit Solutions is seeking a talented IT Support Specialist to join our team in Birmingham. This full-time position involves providing top-notch support for our clients' VoIP telephone systems, technical issues related to Local Area Networks (LAN), Wide Area Networks (WAN), and specific client telephony platforms.As an IT Support Specialist, you will be the...


  • Birmingham, Alabama, United States INTERNATIONAL CODE COUNCIL INC Full time

    We are seeking a highly skilled Senior Technical Engineering Specialist to join our team at the International Code Council Inc.Salary: $120,000 - $180,000 per yearAbout the Role:This is a senior-level position that requires extensive experience in the construction industry, building code development or enforcement, or product testing. The ideal candidate...


  • Birmingham, Alabama, United States Children's of Alabama Full time

    Job OverviewWe are seeking a highly skilled and dedicated Operating Room Support Specialist to join our team at Children's of Alabama.This is a fantastic opportunity for individuals who are passionate about providing exceptional patient care and support in a fast-paced environment.About the RoleThe Operating Room Support Specialist will be responsible...


  • Birmingham, Alabama, United States Saxon Global Full time

    Saxon Global seeks a Financial Services Compliance Specialist to join their team. The successful candidate will have 3+ years of experience working with Firco Compliance Link and a strong understanding of business analysis activities, tasks, tools, and deliverables.Job DescriptionThe Firco Compliance Analyst role involves working with RDS business to ensure...


  • Birmingham, Alabama, United States Penske Truck Leasing Co., L.P. Full time

    Penske Truck Leasing, a leading provider of transportation solutions, is seeking an experienced Heavy Equipment Support Specialist to join its team. Located in the Birmingham area, this role offers an exciting opportunity to leverage your passion for heavy-duty shop equipment and tools.The successful candidate will be responsible for performing inspections,...


  • Birmingham, Alabama, United States Healthcare Support Full time

    Job SummaryWe are seeking a skilled Diagnostic Imaging Specialist to join our team in Birmingham, Alabama.About the Role:The ideal candidate will have experience in radiology and be able to work effectively in a fast-paced environment.They will be responsible for performing diagnostic imaging procedures and providing excellent patient care.This is a 13-week...


  • Birmingham, Alabama, United States Service Care, Inc. Full time

    About the RoleService Care, Inc. is seeking a highly skilled Appliance Service Specialist to join our team in Birmingham, AL.The successful candidate will be responsible for providing top-notch customer service while servicing and restoring appliances in customers' homes.We offer a competitive salary ranging from $3,000 to $5,500 per month, depending on...


  • Birmingham, Alabama, United States Alabama Public Television Full time

    Company Overview: As a leading public television network, Alabama Public Television is committed to delivering exceptional educational content and services to the community. Our IT Services Department plays a vital role in maintaining and supporting our statewide broadcast network and microwave network.Salary: The estimated annual salary for this position is...


  • Birmingham, Alabama, United States viva health Full time

    We are seeking a skilled Data Analytics Support Specialist to join our team at Viva Health. In this role, you will be responsible for developing and executing models using digital tools and performing analyses to support strategic positioning and outcomes for our Sales and Marketing team.This is a remote position that requires occasional on-site work at one...


  • Birmingham, Alabama, United States Jack's Family Restaurants Full time

    We are seeking a highly skilled Technical Support Operations Manager to join our support team at Jack's Family Restaurants.This role is responsible for overseeing the daily operations of our call center, which handles facilities and technical support calls for our restaurants. The ideal candidate will have experience managing fast-paced call center support...


  • Birmingham, Alabama, United States Telvero Full time

    About the RoleWe are seeking a skilled Technical Infrastructure Specialist to join our client's team. In this role, you will be responsible for conducting field surveys, collecting data, and documenting existing infrastructure. Your keen eye for detail and ability to work independently will be crucial in ensuring accurate data collection and analysis.Key...