Technical Support and Service Specialist
6 days ago
We are seeking an experienced Technical Support and Service Specialist to join our team in Birmingham, AL. This is a three-year assignment that requires strong technical skills and excellent customer service abilities.
Responsibilities:- Provide day-to-day monitoring and support of Business Continuity and Disaster Recovery systems.
- Monitor the primary SCADA and ancillary systems for health and availability.
- Manage inbound IT incidents, log them into a ticketing system, and either resolve them at Level 1 or escalate the incident until resolution is complete.
- Field inbound contacts via phone, email, web form, and troubleshoot and resolve remotely.
- Collaborate with EMS Department personnel to thoroughly track and document cases to completion.
- Formal education in Computer Science or a related IT field, or equivalent experience.
- Ability to follow and apply Change Management processes and knowledge-based procedures.
- Working knowledge of Windows-based operating systems, AIX, or UNIX-based operating systems.
- Working knowledge of distributed computer networks.
- Ability to work nights, weekends, and holidays as part of a rotating shift.
- $25-$29 per hour salary.
- Medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more.
- Opportunity to work with a nationally recognized professional staffing and recruiting firm.
Johnson Service Group (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We offer world-class service and diversified offerings to fit our clients' evolving needs.
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IT Technical Support Specialist
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Technical Support Specialist
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