Sales Operations Lead

2 weeks ago

Naperville, Illinois, United States Endotronix, Inc Full time
Job Overview

ABOUT US

Endotronix is a pioneering medical device organization dedicated to revolutionizing heart failure management, a chronic and progressive ailment where the heart struggles to pump sufficient blood to meet the body's needs. Our Cordella Heart Failure System (CHFS) features proactive management tools designed for optimal care and early detection of deteriorating heart failure conditions. These user-friendly tools enhance patient quality of life and contribute to a decrease in hospital admissions, ultimately lowering healthcare expenses.

YOUR ROLE

The Sales Operations Lead will facilitate seamless collaboration with various internal teams to boost operational effectiveness and enhance the Endotronix customer journey. This position will serve as a liaison among departments such as Customer Service, the Endotronix Field Team (including Sales and Clinical Specialists), Operations/Manufacturing, Finance, and Marketing.

The Sales Operations Lead is accountable for four primary support areas: sales analytics and report generation, compensation strategy and quota establishment, pricing and contract assistance, and field-level support aimed at achieving revenue targets.

  • Deliver analytical insights and report generation to the field to bolster sales objectives.
  • Oversee field alignments and collaborate closely with sales leadership on deployment strategies.
  • Partner with the finance team on Commercial CRM development to monitor customer progression through the sales funnel.
  • Establish Incentive Compensation Plans and work cross-functionally on plan governance, quotas, and compensation management.
  • Support Sales & Revenue Objectives: Collaborate with regional sales teams to monitor monthly and quarterly performance, identifying and addressing significant obstacles related to forecasts and revenue.
  • Work collaboratively with sales and legal teams on customer contracts, including revisions, pricing details, and Commercial Contract Negotiations.
  • Coordinate with finance and accounting on rebate management and quarterly calculations.
  • Engage with the supply chain team to evaluate inventory needs and fulfillment. Streamline and enhance the sales process by selecting, implementing, and managing sales automation tools. Oversee CRM data management via Salesforce, playing a crucial role in sales forecasting by partnering with sales leadership to set organizational targets.

QUALIFICATIONS

  • 8+ years of relevant experience in Sales Operations, ideally within the healthcare sector in a customer-facing environment.
  • Strong analytical skills with proficiency in Microsoft products, particularly Excel.
  • Experience with ERP systems and proven experience in a Customer Relationship Management system (CRM – Salesforce).
  • Demonstrated ability to learn swiftly and constructively respond to feedback.
  • Organized, adaptable, and communicative.
  • Ability to work independently with minimal supervision.
  • Highly motivated with a strong desire to assist others.
  • Composed under pressure and well-organized.
  • Exceptional written and verbal communication skills, along with active listening abilities.
  • Strong leadership and influencing capabilities.
  • Strategic planning skills: capacity to make timely and sound decisions.
  • Ability to organize, prioritize, and schedule work assignments effectively.
  • Ability to foster strong relationships with Endotronix colleagues, leadership, and employees across various functions and levels.
  • Exhibit the highest degree of integrity.
  • Ability to work autonomously while actively contributing to team efforts.
  • Familiarity with conflict resolution and mediation principles and techniques.

EDUCATIONAL BACKGROUND

  • BS/BA degree in a relevant field such as Business Administration.

WHO YOU ARE

  • Relentlessly focused on data-driven decision-making to create optimal experiences for ETX patients and customers.
  • A proactive individual with a preference for action and rapid iteration over perfection.
  • A quick learner capable of working independently, multitasking, and driving personal projects.
  • An effective communicator and collaborator who can distill insights from diverse stakeholders across business functions to deliver tailored insights, models, and tools that yield clear and actionable results.
  • A team player who can motivate teams to achieve collective goals, embodying the belief that collaboration yields greater outcomes.
  • Passionate about digital healthcare and utilizing data to deliver innovative solutions at scale.

OUR CULTURE

  • We value open and honest communication, willing to confront facts and develop actionable plans.
  • We possess a competitive spirit and a strong drive to succeed, with a focus on results.
  • We embrace feedback and coaching, fostering a culture of continuous learning and improvement.
  • We thrive in a complex environment, effectively driving and influencing outcomes.
  • We are entrepreneurial, adaptable, yet results-oriented.
  • We uphold a high degree of intellectual curiosity, honesty, and capability.
  • We maintain a humble attitude despite a track record of outstanding performance.

LIFE AT ENDOTRONIX

  • Our shared values foster a foundation of trust and collaboration. United by a common purpose, we excel in delivering top-tier medical technology and customer service to our patients and clinicians while ensuring a positive work environment.
  • We offer a competitive compensation package, comprehensive benefits including unlimited PTO, and an environment conducive to personal and professional growth.
  • Endotronix is an equal opportunity employer, committed to providing equal employment opportunities to all individuals without regard to race, creed, color, religion, national origin, gender, marital status, citizenship status, age, veteran status, or disability. We are dedicated to building a diverse organization that celebrates all perspectives and cultures.

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