Patient Access Inbound Specialist
1 month ago
As a Patient Access Inbound Specialist at SmithRx, you will play a critical role in ensuring that our members receive timely and cost-effective access to medications. You will be responsible for managing inbound communications, educating patients about their pharmacy benefits, and resolving inquiries related to enrollment in drug savings programs.
Key Responsibilities- Educate patients about their pharmacy benefits and help them source medications through various programs
- Provide support to members, providers, and pharmacies via inbound phone calls, email, and other communication channels
- Handle inbound calls related to enrollment in drug savings programs and resolve inquiries
- Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs
- Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
- High school diploma, GED, or equivalent
- Extensive experience in customer support roles with at least 2+ years of experience in healthcare call center environments handling inbound calls
- Proficiency in Windows, MS Office, G-Suite required; Salesforce experience preferred
- Knowledge and understanding of pharmacy benefits manager (PBM) systems and processes preferred
- Exceptional verbal and written communication skills
- Demonstrated professionalism, active listening, and empathetic conversational skills
- Competitive pay - $23 per hour with opportunity for promotion and increased pay within first year
- Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
- 3 Weeks Paid Time Off
- 12 Paid Holidays
- Paid Parental Leave Benefits
- Flexible Spending Benefits
- 401(k) Retirement Savings Program
- Short-term and long-term disability
- Wellness Benefits
- Commuter Benefits
- Employee Assistance Program (EAP)
- Well-stocked kitchen in office locations
- Professional development and training opportunities
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