Patient Access Inbound Specialist

1 month ago


Plano, Texas, United States SmithRx Full time
Job Summary

As a Patient Access Inbound Specialist at SmithRx, you will play a critical role in ensuring that our members receive timely and cost-effective access to medications. You will be responsible for managing inbound communications, educating patients about their pharmacy benefits, and resolving inquiries related to enrollment in drug savings programs.

Key Responsibilities
  • Educate patients about their pharmacy benefits and help them source medications through various programs
  • Provide support to members, providers, and pharmacies via inbound phone calls, email, and other communication channels
  • Handle inbound calls related to enrollment in drug savings programs and resolve inquiries
  • Coordinate with members, physicians, drug manufacturers, and pharmacies to facilitate enrollment in savings programs
  • Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
Requirements
  • High school diploma, GED, or equivalent
  • Extensive experience in customer support roles with at least 2+ years of experience in healthcare call center environments handling inbound calls
  • Proficiency in Windows, MS Office, G-Suite required; Salesforce experience preferred
  • Knowledge and understanding of pharmacy benefits manager (PBM) systems and processes preferred
  • Exceptional verbal and written communication skills
  • Demonstrated professionalism, active listening, and empathetic conversational skills
What We Offer
  • Competitive pay - $23 per hour with opportunity for promotion and increased pay within first year
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • 12 Paid Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits
  • 401(k) Retirement Savings Program
  • Short-term and long-term disability
  • Wellness Benefits
  • Commuter Benefits
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities


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