IT Network Operations Team Lead
4 weeks ago
We are seeking a highly skilled IT Network Operations Team Lead to join our team at Sev1Tech. This is an exciting opportunity to lead a team of technical experts in providing daily management and oversight to a 24x7x365 Network Operations Security Center (NOSC) on a large government program.
Job ResponsibilitiesThe successful candidate will be responsible for providing technical guidance, knowledgeable consulting, and leadership to staff for taking remedial actions to correct network outages, latencies, and issues pertaining to network performance. Key responsibilities include:
- Oversee 24x7x365 Tier 2 operations, including supervision, motivation, and development of a team of technicians.
- Ensure effective analysis, technical expertise, and troubleshooting beyond those available at Tier 1 level as required for incident response, resolution, and recovery related to network management, cloud, and cybersecurity issues.
- Provide continuous tracking and reporting of network component failures and escalations through resolution and restoration of service.
- Measure vendor responses to Tier 2 issues against established SLAs/SOOs.
- Maintain communication between and among stakeholders, developing situational awareness reports to the Government Watch Officer, and further to Tier 3 or other escalation structures as needed.
- Manage staff schedules to ensure coverage for ongoing operations and surge events while meeting all contractual Service Level Agreements (SLAs).
To be successful in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, Cyber Security or equivalent education.
- Five (5 plus) years routing/switching experience in an engineering support capacity in LAN/WAN networks.
- Ten (10 plus) years of experience in government IT contracting.
- Previous experience managing teams in a 24x7x365 shift environment.
- Knowledge of network protocols such as OSPF, BGP, and EIGRP.
- Experience with Cisco command line interface and configuration.
- CCNA certification.
- Clearance Requirement: Public Trust clearance or higher; Public Trust clearance with Dept of Homeland Security (DHS) or Customs & Border Protection (CBP) preferred.
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