Team Lead
2 days ago
We are a dynamic team dedicated to providing exceptional customer service and ensuring the success of our micro-mobility program.
As a Shift Lead, you'll be an integral part of our team, working closely with Operations Managers to achieve our goals. You'll be responsible for leading the team, performing field tasks, and maintaining a well-organized warehouse.
Responsibilities:
- Lead the team, prioritize tasks, and delegate responsibilities
- Perform field tasks: swapping batteries, rebalancing vehicles, responding to on-demand requests to locate/retrieve scooters
- Address complaints received by solving the issue or addressing it to a field tech
- Train new technicians in shift priorities, start and end of shift SOPs, and company systems (upkeep, WIW, TechApp)
- Ensure warehouse is organized and up to standards, with correct battery cycling and vehicle placement
- Assist with other tasks assigned by Operations Manager
Requirements & Skills:
- Prior experience leading or mentoring teammates
- A willingness and ability to work various days and shifts, primarily evenings and weekends
- Exceptional communication and attention to detail
- Passion for dockless scooter sharing and sustainable transportation
- Ability to lift up to 60 lbs scooters without assistance
Compensation: The estimated salary range for this position is $20-$21 USD per hour, depending on market conditions and candidate qualifications.
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