Technical Support Specialist

4 weeks ago


Glendale, Arizona, United States River Run Full time
Job Summary:

As a System Specialist at River Run, you will be the go-to expert for all things technical. You will work closely with clients to troubleshoot and resolve issues with hardware and software systems, using your exceptional communication skills and problem-solving abilities to deliver top-notch support.

Key Responsibilities:
  • Provide timely and effective technical support to clients via phone, email, and remote access tools.
  • Diagnose and resolve issues with hardware and software systems, using your technical expertise and analytical skills.
  • Collaborate with the IT team to identify and implement solutions to complex technical problems.
  • Document technical issues, solutions, and procedures to ensure knowledge sharing and consistency.
  • Assist with on-site support in the greater Milwaukee area, providing technical expertise and support to clients.
Requirements:
  • Associate's degree (A.A.) or equivalent from an accredited two-year college/technical school.
  • At least six months of experience supporting a Microsoft network environment (Windows 2003/2008/2012 domains) with centralized management for hardware, software, and backup processes.
  • Reliable car and valid insurance.
  • Ability to lift and move up to 25 pounds, sometimes up to 50 pounds.
What We Offer:

River Run provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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