Patient Care Assistant/Unit Administrative Assistant

1 week ago


The Woodlands, United States Houston Methodist Full time

Job Summary:

The Patient Care Assistant/Unit Administrative Assistant (PCA/UAA) position at Houston Methodist is a vital role that supports the interprofessional team in delivering high-quality, cost-effective care. As a PCA/UAA, you will be responsible for performing key functions that enable the team to provide exceptional patient care and services.

Key Responsibilities:

  • Assist with patient care activities, such as assistance with patient elimination, hygiene, comfort, safety, nutrition, and progress activity, under the direction of a licensed nurse.
  • Document patient care administered, diagnostic measurements, treatments, and procedures in accordance with established policies and procedures.
  • Respond to patient calls promptly and report observations, conditions, and problems of patients to licensed personnel.
  • Conduct hourly rounding to ensure patient needs are met and monitor and address noise levels on the unit to improve patient satisfaction.
  • Assist with calls to physicians and their office, bed management, transfer services, or other floors, coordinating with Operations Administrator as needed.

Requirements:

Education:

  • High School diploma or equivalent education.

Work Experience:

  • Eighteen months of Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), or Patient Care Assistant (PCA) experience.
  • One year of secretarial/office, college/vocational training, or six months of internal cross-training within Houston Methodist.

Licenses and Certifications:

  • BLS - Basic Life Support (AHA).
  • CNA - Certified Nursing Assistant - State Licensure (for Skilled Nursing Facility/SNF/Rehab departments only).

Knowledge, Skills, and Abilities:

  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job.
  • Ability to effectively communicate with patients, physicians, family members, and co-workers in a manner consistent with a customer service focus and application of positive language principles.


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