Multi-Site Senior Medical Assistant- Primary Care

At Houston Methodist, the Multi-Site Senior Medical Assistant, (Multi-Site Sr. MA is responsible for providing high quality support of patient care and services, while functioning as an expert and demonstrating highly competent knowledge in the more technical and advanced examinations and treatments. MA must communicate appropriately and carry out delegated medical assistant level tasks for the assigned patient population, under the direct supervision of a Physician, APP and/or Registered Nurse. Hand Hygiene Validator, EMR super-user) as well as performing patient check in/check out functions, appointment scheduling, ensuring medical necessity compliance and verifying eligibility for care. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. This position also performs general administrative duties in accordance with CLIA, HIPAA, NCQA and government standards as well as company policies and procedures.
Makes contributions to the work effort as a whole, by leading and initiating problem resolution within the work unit. Facilitates teamwork by anticipating the need for assistance and responding positively to requests for assistance.

~ Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Provides structured feedback with examples.

~ Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Performs more complex processes related to scheduling other clinic related protocols.

~ Provides care to patients visiting the clinic under the direct supervision of a Physician, Registered Nurse, or clinic leadership procedures, using cultural diversity and inclusion principles. Complete pre-visit planning workflow prior to visit whenever possible, including completing and/or requesting appropriate documentation. Communicates with patient, obtains, and documents vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height), chief complaint(s), preforms medication(s) review, discusses/reviews medical and social history (as appropriate). Documents, in patient's electronic medical record (EMR). care administered, all diagnostic measurements, treatments, and procedures in accordance with established policies and procedures.

~ Follow-up with patient as appropriate to ensure compliance with recommendations, medications, lab/x-ray results, special visits, PCP visits, dieticians, diabetes educators, etc. Provides care coordination with hospital, ED, consulting physicians and/or community resources whenever appropriate to including handling patient inquiries.

~ Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.

QUALITY/SAFETY ESSENTIAL FUNCTIONS
~ Sterilizing instruments and equipment; prepare, clean, and maintain exam and treatment rooms, as well as supplies and equipment.

~ Serves as a liaison for the patient, medical staff, and third parties. Communicates to resolve patient access and quality service matters. Enters patient and operational data into various database systems with a high level of thoroughness, accuracy, and timeliness.

Responsible for stocking exam rooms, taking inventory, and ordering supplies.

~ Self-motivated to independently manage time effectively and prioritize daily tasks, minimizing incidental overtime. Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary.

Develops skills of team members and continually assists with improving skills, performance, and outcomes. Offers innovative solutions through participation in performance improvement activities.

~ offers, suggestions to streamline process for efficient patient flow and other quality or service matters.

~ WORK EXPERIENCE
~ Five years medical assistant experience with highly complex, chronic disease management or in a specialty discipline to include patient services representative experience.

RMA - Registered Medical Assistant (AMT) -- Medical Assistant Certification through an approved credentialing certification agency OR
CMA - National Certified Medical Assistant (NAHP) OR
CMA - National Certified Medical Assistant (NCCT) OR
CMA - National Certified Medical Assistant (NHA) OR
CCMA - National Certified Clinical Medical Assistant (NHA) OR
CAAMA - Credentialed member, American Academy of Medical Administrators (AAMA) OR
EMT - Emergency Medical Technician - State Certification AND
CPT - Phlebotomy Technician Certification

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

~ Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

~ Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

~ Knowledge of medical practice and care of patients and ability to assist with examinations, diagnostic and treatment procedures, knowledge of medical equipment and instruments

~ Skill in developing and maintaining clinical quality assurance to maintain accurate medical records

~ Proficient in computer skills for documentation and work-related purposes and the ability to utilize software systems such as the electronic medical record.

~ Completes required continuous training and education, including department-specific requirements. Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public as well as strong customer service, phone, and scheduling skills.

~ Proficient in computer skills for documentation and work-related purpose

~ TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No
With more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to for the entire family, to the communities where our patients work and live. As part of the Houston Methodist health system — one of the nation’s leading health systems — the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.
Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.
Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.